Description:
Join Ebury as a Payments Operations Graduate in Sydney, ensuring seamless financial transactions and client service.
Your role
Responsibilities
- Instruction and initial verification of client payments in line with internal processes and SLAs.
- Completion of payment beneficiaries according to internal processes.
- Assisting clients with transaction-related questions via email, phone, and chat.
- Taking and acting on client instructions offline, adhering to internal processes.
- Demonstrating end-to-end ownership of assigned tasks.
- Creating and manually enriching transaction reporting files.
- Reconciling client funds, FX settlements, and internal cash movements.
- Investigating unallocated or non-received funds and escalating as needed.
- Funding client trades requiring manual intervention.
- Checking payment statuses on third-party platforms, including SWIFT GPI.
- Conducting basic updates on client information.
- Communicating task status to colleagues and escalating issues promptly.
- Adhering to internal policies, processes, and procedures.
- Meeting quality standards and SLAs.
About you
Qualifications
- A bachelor's degree in business or a related discipline.
- Good office etiquette, punctuality, and behavior.
- Proactivity and ability to work under pressure within strict time-frames.
- Diligence and attention to detail.
- Good communication skills in English, both written and verbal.
- Ability to work cooperatively in a team environment.
- Curiosity and eagerness to learn, with a proactive approach to understanding processes.
- Motivation to contribute to Ebury's success.
- Business fluency in English; Mandarin and Cantonese are advantageous but not required.
Compensation & benefits
Ebury offers competitive compensation, professional growth opportunities, and a dynamic work environment. Benefits include health insurance, paid time off, and employee wellness programs.
Training, development & rotations
Ebury provides professional development programs and mentorship opportunities to support career growth and skill enhancement.
Career progression
Opportunities for career advancement within Ebury are available, reflecting the company's commitment to employee growth and development.
How to Apply
Submit your application by uploading your CV/resume in English on the careers website directly.
This job may close before the stated closing date, you are encouraged to apply as soon as possible
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