System Administrator / Helpdesk

Description:

Universal Computer Solutions is a Geelong-based IT services provider delivering high-quality support and system administration to businesses of all sizes. We offer a friendly and fun working environment where you can grow your skills, work with the latest technology, and be part of a supportive team.

We are looking for an experienced System Administrator / Helpdesk Staff Member with a strong understanding of Microsoft on-premises and cloud infrastructure . The ideal candidate will have at least 3 years of IT experience and be comfortable providing hands-on support in a service-driven environment .

• Provide Level 2/3 IT support to clients in a professional and approachable manner

• Manage and maintain on-premises server infrastructure , including Windows Server, Active Directory, Group Policy, DNS, and DHCP

• Support and administer Microsoft 365 and Azure services

• Troubleshoot and resolve issues related to networking, virtualization, storage, and security

• Monitor system performance, backups, and security, ensuring best practices are followed

• Assist with user onboarding, access management, and IT documentation

• Work within a service management framework (ITIL or similar) to log and resolve tickets

• Provide both onsite and remote support to clients across Geelong and surrounding areas

• Minimum 3 years’ experience in IT support, helpdesk, or system administration

• Strong knowledge of Microsoft on-premises infrastructure , including Windows Server, Active Directory, and Group Policy

• Experience with Microsoft 365, Entra, and other cloud services

• Understanding of IT service management principles (e.g., ITIL) and experience working in a helpdesk environment

• Good troubleshooting skills across servers, networks, and end-user devices

• Strong communication and customer service skills

• Experience with virtualization technologies (Hyper-V, VMware) is a plus

• Ability to work independently and collaboratively in a supportive team environment

• Friendly and fun team – A positive workplace where your contributions are valued

• Great tech environment – Work with the latest Microsoft and cloud technologies

• Career growth – Opportunities to learn and develop your skills

• Local Geelong business – Work close to home with a company that cares about its people

If you’re an experienced IT professional looking for a dynamic and engaging workplace, we’d love to hear from you.