Customer Care Consultant - Wollongong

Description:

Apply Now Back to search results Previous job Next job Job Description We are currently looking for passionate Customer Care Consultants to join our growing team in our fast paced call centre located in Wollongong NSW. Feel secure in a permanent ongoing role, we have multiple permanent positions available. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency. As a Customer Care Consultant, you will play a crucial role in assisting families and carers by answering inbound calls. Your responsibilities will include providing information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions. This position is not only rewarding but also directly contributes to the well-being of the community. If you are someone who is passionate about making a difference and enjoys helping others, we encourage you to join our growing team and be a part of something meaningful. Here's The Good Info You Want To Know Multiple permanent full-time positions and part-time roles availableFull time rostered 38 hours per week, 5 shifts per week to work between the hours of Monday to Friday 8am

• 8pm and Saturday 10am
• 4pm on a rotational rosterPart-time positions to be rostered a guaranteed 30 per week, 5 shifts per week to work between the hours of Monday to Friday 8am
• 8pm and Saturday 10am
• 4pm on a rotational roster - you must be able to work the first 6 weeks full time.Rotating roster generally released 2 weeks in advancePaid training + access to additional support while you're settling inYou will be required to complete a National Police ClearanceYou must have full work rights to work within Australia for at least 12 monthsAustralian based role What Makes a Successful Customer Care Consultant Exceptional Customer Service Skills: The ability to provide outstanding service to customers, addressing their needs effectively and efficiently.Proficiency in PC Literacy: Demonstrable experience with various computer platforms and software, enabling smooth navigation and operation across multiple systems.Adaptability in a Busy Environment: Capability to manage inbound calls within a bustling contact center setting, maintaining composure and professionalism under pressure.Strong Multitasking Skills: Capacity to juggle multiple tasks while actively listening to customers and responding to their inquiries promptly.Clear Verbal and Written Communication: Excellent communication abilities, both verbally and in writing, to convey information clearly and effectively to customers.Eagerness to Learn: Willingness to acquire new skills and knowledge, staying updated on changes in processMeeting KPIs and Competencies: Ability to meet output and quality Key Performance Indicators (KPIs) and competencies, demonstrating consistent performance and dedication to excellence.
  
  

These qualities collectively contribute to the success of a Customer Care Consultant, enabling them to provide exceptional service and support to customers while thriving in a fast-paced work environment. Culture & Benefits Fantastic working culture, where you'll feel valued and supported every day.Unlimited access to a trusted mental health and well-being platform, giving you peace of mind and helping you thrive.Opportunities for career progression, with a company that invests in your professional growth and development. What our current team members love about the role and working at Probe… The people and their teammates are one of the main reasons they come to workEnjoy creating a great relationship with customersConvenience of location (free bus stop straight out the front of the building, major shops and train station walking distance All communication in the initial stages will be via email so please keep an eye on your inbox including your junk and spam folders. Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.

At Probe CX equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%! Close the popup Apply Now Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways. Get notified for similar jobs You'll receive updates once a week Enter Email address (Required) Failure! Get tailored job recommendations based on your interests. profile icon Profile recommendations No recommendations found Similar Jobs No recommendations found Jobseekers Also Viewed No recommendations found Life at Probe Group Culture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere. Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform. Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.