Inventory Controller

Description:

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  Provide after-sales support for spare parts, including quoting, order processing, and invoicing.
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  Manage warehouse stock for spare parts sales and field service, ensuring accurate inventory levels.
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  Coordinate customer returns (RMA & OFI), including assessment, repairs, and invoicing.
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  Develop and maintain strong relationships with customers, contractors, and internal teams.
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  Arrange freight and logistics for spare parts as needed.
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  Stay up to date with product knowledge and undertake training as required.
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  Identify opportunities to increase spare parts sales and work with contract managers to maximize revenue.
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  Ensure compliance with company policies, work instructions, and quality management systems.
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  Maintain accurate documentation and follow set processes and procedures.
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  Uphold professional presentation and a positive attitude while supporting business objectives.

Requirements:

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  Inventory control expertise - ability to manage stock levels, conduct regular stocktakes, and ensure accurate record-keeping.
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  Strong customer service skills - capable of handling customer inquiries, processing orders, and maintaining positive client relationships.
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  Technical product knowledge - willingness to stay updated on product developments and understand engineering drawings and materials.
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  Solid IT skills - proficient in inventory management systems, databases, Microsoft Office, and other relevant software.
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  Problem-solving mindset - logical approach to troubleshooting issues and identifying process improvements.
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  Process-driven and detail-oriented - ability to follow structured procedures and ensure compliance with company policies.
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  Excellent communication skills - able to engage with internal teams, contractors, and customers effectively.
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  Self-motivated and able to work independently - comfortable managing tasks without constant supervision.
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  Logistics coordination experience - ability to arrange freight, track shipments, and ensure timely parts delivery.
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  Positive and professional attitude - strong work ethic, reliability, and a team-oriented approach.

Conditions:

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  Flexible working hours - ability to choose start and finish times to suit work-life balance.
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  Supportive team environment - work within a collaborative and well-structured team.
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  Stable and growing company - opportunity to join a reputable industrial manufacturer with long-term career prospects.
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  Ongoing training and development - access to product training and professional growth opportunities.
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  Varied and engaging role - mix of customer service, inventory management, and process improvement.
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  Competitive salary package - aligned with experience and industry standards.
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  Autonomy in the role - ability to take ownership of tasks and contribute to business success.