Reservations Agent

Description:

Company Description

Mondrian Gold Coast is set to debut on the sun-drenched esplanade of the iconic Burleigh Beach in Q2-2025. This destination lifestyle precinct is a vision of some of Australia and the world’s most celebrated changemakers, risk takers and creative thinkers. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia’s most iconic coastal destinations.

Job Description

We are looking for enthusiastic and customer-focused Reservation Agents to deliver exceptional service throughout the reservation and pre-arrival experience. In this role, you will handle guest and agent enquiries with professionalism and warmth, using your sales skills to provide helpful information and secure bookings with accuracy. Your attention to detail, clear communication, and passion for hospitality will ensure every interaction reflects our commitment to total guest satisfaction.

THE ROLE

• Provide seamless and professional service to all guests through email, phone, and in-person interactions, ensuring every communication reflects our Mondrian Brand.
• Cultivate relationships with guests, especially VIPs, by remembering names and preferences to enhance their experience and create a welcoming atmosphere.
• Assist with Group bookings as required and liaise with other departments to ensure group requirements and special requests are actioned.
• Maintain an in-depth understanding of all hotel facilities and promotions, utilising every opportunity to promote offerings and maximise sales through effective communication.
• Ensure accurate control of guest and hotel accounts, guaranteeing timely posting of charges and reconciliation of any discrepancies as required.
  
  

Qualifications

• A minimum of 1 year experience in reservations or front office within a luxury hotel.
• Experience working with Opera cloud PMS is advantageous.
• Passionate about providing the most memorable guest experience.
• Impeccable attention to detail, problem-solving skills and the ability to remain calm under pressure.
• Exceptional communication and interpersonal skills.
• The ability to work a rotating roster with evening and weekend availability.
• Must have valid Australian Working Rights.
  
  

Additional Information

Mondrian Gold Coast is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.

• First name *
  
  

This field is required.

• Last name *
  
  

This field is required.

• Email *
  
  

Your email address is required.

• Phone *
  
  

This field is required.

• Are you eligible to work in the country you are applying for? *
  
  

Select an option... Yes No

Select an option...

This field is required.

• Please confirm your current Country working rights: *
  
  

This field is required.

• Do you have the relevant certification/ licence required for this role? *
  
  

Select an option... Yes No

Select an option...

This field is required.

• Please confirm your certification or licence: *
  
  

This field is required.

• Have you worked within Accor previously? *
  
  

Select an option... Yes No

Select an option...

This field is required.

• Which Accor property have you worked at most recently? *
  
  

This field is required.

• Are you aware of any disabilities and/or medical conditions caused by gradual process or pre-existing injuries, which may affect your ability to do the job or work the required hours? *
  
  

Select an option... Yes No

Select an option...

This field is required.

• As you are applying for a position of trust, do you have a criminal conviction that may preclude you from fulfilling the requirements of the role? *
  
  

Select an option... Yes No

Select an option...

This field is required.

• Please confirm your base salary expectation/range in local currency *
  
  

This field is required.

• Resume *. We accept .pdf, .doc, and .docx formats.
  
  

The file must be of type doc, pdf, docx and not exceed 2MB.

• these questions are a must
  
  

By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy. If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here. *

This field is required.

Thank you for applying!

Good luck!