Desktop Support Officer - Queensland

Description:

At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we're not stopping there.

We're excited by the fact our team is continuing to expand. And, as we continue to grow, we're on the hunt for a Desktop Support Officer to join our team in Brisbane to deliver high quality, onsite technical support to our customers. The role is full-time and will require you to be onsite at our customer site.

Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams.

Requirements

What you'll do:

• Ensuring the smooth day to day operations of the customers operations
• Personable with end-users developing a friendly bond with customers
• Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently
• Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results
• Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one
• Ensuring documentation and procedures are always up to date
• Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations
• Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer
  
  
  

What you'll bring:

• A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices - even with your own family's devices
• A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors
• Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures
• A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues
• Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders
• Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances
  
  

All team members are required to have a valid state-based Working with Children Check (WWCC), Police check, and be entitled to work in Australia.

This role does not require any formal qualifications and is classed under the Business Equipment Award.

If you're viewing this ad and don't quite tick off the whole criteria list BUT and you're keen to take on a new challenge and you think you'd be a great fit at CT, we encourage you to take that leap and hit the "Apply" button. Our expert Talent Acquisition team will look into your unique experience and perspective. You could be the missing piece that transforms CT and takes us to new heights. We thrive on the richness of diverse ideas, and we wholeheartedly welcome applications from individuals like you.

Apply today and help us in building a future where diversity is celebrated, where inclusion is second nature, and where every voice is heard.

Benefits

Why You'll Love Working Here

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture
  
  

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.