Description:
3P Customer Programs Manager - FBA Subscribe and Save, Buy More and SaveThere's never been a more exciting time to join Amazon!
Amazon Australia is growing at a phenomenal rate as we work to create an awesome shopping experience for Australians. New team members are joining us every day in our mission to be the most customer-centric company on earth.
To reach our aspiration, we need talented, bright, and driven people just like you! If you'd like to help us build the place to find and buy anything online, this is your chance to make history by joining the amazing team at Amazon and to take a first step and building a brilliant career.
Description:
As 3P Customer Programs Manager, you will:
- Own end-to-end management of FBA Buy More & Save and FBA Subscribe & Save programs, driving adoption, selection, and in-stock performance.
- Partner with BI teams to build, maintain, and optimize program reporting dashboards and metrics
- Maintain comprehensive program reporting, including WBR/QBR/MBR inputs, ensuring key stakeholders stay informed of program performance & strategic recommendations.
- Lead stakeholder management across Finance, Operations, and business teams, ensuring alignment and effective communication
- Design and execute training programs for internal teams on program features, processes, and best practices
- Drive program roadmap for AU FBA Customer Programs, including new feature launches and program enhancements
- Monitor program health metrics and KPIs, establishing feedback loops for continuous improvement
- Drive selection growth through targeted seller engagement and adoption strategies
- Identify and execute opportunities to scale and optimize program performance across key categories
This role will have a high degree of autonomy, you will work with various stakeholders and teams across the Amazon organization.
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In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
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Our retail team operates out of our fabulous CBD office (conveniently located near many transportation options), and from home (during COVID-19) leveraging technology.
Amazon offers employees in the retail team a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidized private health insurance, superannuation and paid parental leave options, amongst others.
Requirements:
- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
10 Apr 2025;
from:
amazon.jobs