Description:
The Australian Bureau of Statistics (ABS) is seeking to recruit two permanent APS 5 team members for our Human Centred Design team.
About the role
As an APS 5 Human Centred Design Team Member your responsibilities may include:
- supporting the set-up and operation of a Human Centred Design Centre of Excellence
- supporting, preparing for, and assisting in facilitating design thinking activities including clarifying intent, qualitative research, analysis, synthesis, ideation, concept creation testing and prioritisation
- assisting to develop design resources, guides, procedures and templates for the organisation
- assisting to develop design artefacts including journey maps, concepts and prototypes
- communicating and advocating the design process, risks and value in sufficient detail to build business confidence
- supporting staff to build knowledge and capability in research and design activities
- building and maintaining key stakeholder relationships, negotiating requirements to meet business needs and strategic objectives.
About the team
The Client Management Section enables the development and improvement of services that are research based, led by design and customer focused. We provide intelligence and clarity about the current customer experience in terms of what works well and where pain points are to identify improvements.
The Design team is tasked with raising organisational capability to design with the customer at the centre. As a team member you would be assisting in the delivery of customer insights, HCD advice, guidance and assistance to enable key ABS priorities.
What we are looking for (selection criteria)
To be suitable you should have most, or all, of the following skills, qualities and experience:
- demonstrated ability to assist teams to plan, conduct and apply human-centred design approaches and deliver appropriate outputs
- demonstrated application of analytical, problem-solving and research skills to make decisions and recommend solutions
- ability to advocate and communicate the voice of customer to influence an improved customer and staff experience
- experience in preparing group training sessions and workshops and developing training plans and materials is desirable
- demonstrated application of interpersonal and communication skills to sensitively engage with customers and internal and external stakeholders in various communication formats
- demonstrated ability to manage multiple priorities concurrently and plan and prioritise workload for self with support from supervisor and team leader to accomplish business outcomes.
Desirable:
- qualifications relevant to human-centred design methodologies and practices, psychology, behavioural economics or similar
- intermediate Excel skills
- awareness of, or experience using Google Analytics.
How to apply
To apply, you will need to upload your current resume, provide referee details and respond to the following:
In no more than 500 words provide a summary of how you have demonstrated the skills, qualities and experience outlined above.
Applications close at 11:30 p.m. AEDT, Wednesday 2 April 2025.