Description:
About the Organisation
Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.
Empowering people with disability to live life the way they choose is at the heart of how Life Without Barriers has operated for over 25 years. This is an exciting opportunity to join our team and continue this mission. Support people with disability to have the choice, control, and independence to live their best life. If you’re passionate about inclusivity, respect, and making a meaningful difference, this is the career move for you.
We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.
About the Role
Supporting the effective delivery of our Queensland Community Support Services (QCSS) the QCSS Compliance and Reporting Coordinator will manage the onboarding process for new QCSS clients from a range of backgrounds including people with disabilities, mental health conditions, drug and alcohol addiction, complex behaviours and people at risk of homelessness.
The successful candidate will work collaboratively across teams to onboard new clients, ensuring compliance with funding and legislative standards, while driving continuous improvement of services. You will play a vital role in maintaining service quality through providing training and ongoing support to staff to deliver the best possible care to the people we support
This is a Permanent Full Time opportunity, working remotely from home anywhere in Queensland. There may be occasional travel required to meet business needs and for auditing purposes.
Key Responsibilities
- Facilitate the full onboarding process of new QCSS clients
- Conduct regular audits of client files, assessing quality of services and contractual compliance
- Monitor QCSS program performance, including KPIs, reporting and ways to improve service delivery
- Develop and maintain systems to support efficient program operations and administration
- Ensure consistent, high quality service delivery aligned with legislative and funding standards
- Provide training and support to Care Coordinators to maintain service quality and required department standards
- Collaborate with internal and external stakeholders on reporting, development, and improvement initiatives
Skills & Experience
- Tertiary qualifications in relevant human services area or relevant experience
- Understanding of QCSS funding and service delivery
- Ability to understand and interpret contractual requirements
- Confidence in utilising a variety of technology including mobile devices and computers
- Proficiency with Microsoft Office, Outlook and database systems
- Ability to effectively build relationships with diverse stakeholders
- Strong communication skills and confidence in delivering training
- Ability to multi-task and work autonomously in a fast paced environment
- A current unrestricted Australian Drivers Licence, reliable vehicle and a willingness to travel
Benefits
- Thorough three-day induction program
- Career pathways across a national organisation
- Attractive remuneration package with a monthly rostered day off (Think 12 extra long weekends a year!)
- Join a supportive remote working team that are passionate about the work they do
- Up to $15,900 of your annual salary tax-free through Salary Packaging, increasing your take-home pay
- Access to Fitness Passport benefits
- Flexible work from home arrangements
Successful candidates will be required to clear probity checks including National Criminal History Record Check and complete an Aged Care Statutory Declaration.
How to Apply
Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries, please contact Rianne Gifford at recruitment@lwb.org.au
Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.
Applications close at midnight on Tuesday 29th of April 2025