Description:
Service Delivery Coordinator
WeKare Disability Services is seeking a motivated, caring and organised Service Delivery Coordinator for our Broadford office. An ability to concentrate and perform several tasks at once is essential.
Coordinating delivery of services to NDIS (National Disability Insurance Scheme) participants in an efficient and professional manner. Coordinators act as the hub between participants and supports, ensuring that participant needs are met and services are delivered to meet a high standard of customer satisfaction.
The position is casual with ongoing, reliable hours.
Wekare is an organisation committed to delivering reliable and high-quality services and supports to NDIS participants. We offer a variety of services to disabled persons to improve their quality of life and aid in achieving the best possible outcomes for every client.
Duties
- You will be required to compile rosters and resolve staffing issues which arise in delivering services to disabled people. Some experience in disability services is preferred but not required.
- Answering enquiries (via telephone and e-mail) and assisting clients in gaining the best outcomes from NDIS participation.
- Becoming familiar with all aspects of the NDIS in order to perform your duties in this role.
- Upholding the reputation of our organisation in all communications and protecting the privacy of participants.
- You will be required to compile rosters and resolve staffing issues which arise in delivering services to disabled people. Some experience in disability services is preferred but not required.
- Answering enquiries (via telephone and e-mail) and assisting clients in gaining the best outcomes from NDIS participation.
- Becoming familiar with all aspects of the NDIS in order to perform your duties in this role.
- Upholding the reputation of our organisation in all communications and protecting the privacy of participants.
- Responding to or directing inquiries to the appropriate staff for action in an expedient fashion.
- Organising, collating and protecting data of participants and employees.
- Rostering suitable support staff for participants and maintaining those rosters.
- Informing HR of staffing requirements to ensure stable staffing and continuous services.
- Covering shifts when cancellations occur due to illness or injury & informing participants of cancellations or changes to services.
- Manage support staff to encourage positive behavioural support strategies in line with participant goals & enforce ethical boundaries.
- Record and report as per the directives of the supervising Service Delivery Co-ordinator.
- Maintain a high standard of care at all times for participants within the NDIS guidelines and procedures.
- Report incidences of concern to supervisor immediately for instruction and follow-up.
- Undertake tasks (under supervision) in support of Support Coordination Team as directed by supervisor
- Fulfill other duties as required by management and other department personnel as requested / required.
Person Specification
Qualifications • Certificates, Diplomas or Degrees in Disability Support, Aged Care and Community Services are highly regarded.
- A current Certification in First Aid, including CPR training, is required to support vulnerable individuals.
- Working With Children Check is essential to the position as Support Workers are required to be in frequent contact with minors as participants or relatives of participants.
- NDIS clearance is required to protect vulnerable persons requiring support.
- National Criminal History Check is required to assure all participants of their safety in dealing with NDIS providers.
- Evidence of eligibility to work within Australia.
- A current driver’s license is desirable (and in most cases necessary).
- National Police Check
- Driver's Licence
- NDIS induction modules (free online)
Skills and Competencies
- A proficiency in the use of office programs such as Outlook, Word, Excel, Dropbox etc.
- A calm and reliable demeanor essential
- An ability to learn and take effective notes
- Participant service focused: committed to providing exceptional customer service across all channels – written, phone and face to face.
- Autonomy: acting responsibly in conducting all duties without specific instruction where required.
- Adaptability: the ability to assess and assist participants in a variety of manners and environments.
- Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally. Accuracy and diligence in report writing and note taking.
- Representation: representing WeKare in a professional and courteous manner at all times and striving to deliver quality services.
- Teamwork: willingness to assist and support others as required and get on with team members.
- Time management/organisation : accomplish objectives effectively within time frame given, and carry out administrative duties within portfolio in an efficient and timely manner
Personal attributes
- Professional approach.
- Ability to work under pressure.
- Organisational and time management skills.
- Excellent attention to detail.
- Confident manner.
- Positive approach to change.
- High level of autonomy and personal responsibility.
- Overnight/multisite stays away for work may be required to fulfil the requirements of the role.
- Maintaining and renewing certifications required for the role, as required.
- Maintaining a clean driving record.
WeKare values approaching our work with care, empathy, motivation and reliability in all aspects.
Required Qualifications
· Working With Children Check
· National Police Check
· Driver's License
· NDIS screening clearance
· NDIS induction modules (free online)
· A proficiency in the use of office programs such as Outlook, Word, Excel, Dropbox etc.
· A calm and reliable demeanor essential
· An ability to learn and take effective notes
Join Wekare and embark on a career in a caring and supportive industry dedicated to assisting others.
Job Types: Part-time, Permanent, Casual
Pay: $33.96 per hour
Expected hours: 16 per week
Benefits:
- Professional development assistance
Schedule:
- 8 hour shift
Supplementary Pay:
- Penalty rates
Licence/Certification:
- Driver's Licence (Preferred)
- First Aid Certification (Required)
- Working with Children Check (Required)
- NDIS Screening Clearance (Required)
- National Criminal History Check (Required)
Work Authorisation:
- Australia (Required)
Work Location: In person