Description:
What you’ll love about the role:
Reporting to the Technical Claims Manager, the purpose of this role is to implement a proactive claims management process that clearly differentiates NTI from its competitors in technical expertise, service delivery and claims management. This role is a fantastic opportunity to manage your own portfolio of claims end-to end from lodgement through to settlement.
Your responsibilities will include:
- Act as a referral point for Mobile Plant & Equipment (MPE) lodgement, oversee and provide a level of input on escalated claims, claims policy interpretations, commercial decisions and ex-gratia decision (contentious, denied or complex) within agreed authority limits
- Drive best practice Claims management across all teams
- Complete quality assurance controls including audit and provide results and feedback to the business
- Drive cultural change with a defined focus for excellence and partner with senior leaders to influence major change
- Create and execute analysis on claims activity, trends on claims performance as determined by the business
Are you the Claims Consultant we are looking for?
You will have a sound knowledge of claims processes, systems and approaches. As a strong ambassador of the NTI Claims Proposition, you will have the ability to maintain a high level of service and accuracy in your own portfolio, alongside assisting others in the team to succeed and build their technical knowledge. In addition you will have;
- At least 1-2 years experience working in a Claims Consultant role, any general insurance product is fine but MPE or commercial motor would be a big plus!
- Experience coaching and mentoring other in best practice claims management.
- Certificate IV in General Insurance (either completed or currently working towards)
What to expect when you’re a part of the NTI family:
At NTI, we’re committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions. We are committed to being a Best Employer of the Best People and as such, we offer:
- A real and tangible commitment to your development and ongoing study
- Competitive annual incentive program of up to 15%
- Up to 50% discount on a large range of personal insurance products
- Access to discounts on over 350 retailers across Australia
- The ability to apply for flexible working arrangements
Ready to apply? We can’t wait to read your application!
You may be required to complete phone, face to face or video interviews, psychometric testing, and pre-employment checks as part of the application process. These are all really great ways for us to get to know you better, and for you to get to know us.