Description:
Imperial Hotel Gold Coast (formerly Palazzo Versace) offers the ultimate luxury hotel experience. The hotel boasts a stunning waterfront location, breath-taking architecture, lavish accommodation and Italian craftsmanship across the hotel.
Dining is an unforgettable highlight of the Imperial Hotel experience, where award-winning restaurants set the standards for cuisine and service. Along with our sophisticated Conference & Banquet Operations, poolside lounging at the Water Salon and In Room Dining, you have numerous food and beverage venues which all combine and contribute to the success of one of Australia’s most iconic hotels.
About the role
We are seeking a food and beverage industry professional who can deliver a 5-star service to our guests whilst simultaneously offer support and training to your team.
Reporting to the Restaurant Manager and/or the Outlet Manager, you will be involved in overseeing operations of our food and beverage individual outlets including Conference & Events, ensuring standard operating procedures are trained and followed whilst also being able to identify areas of improvement within the operations of the department. You will be required to work across multiple outlets within the hotel.
This is a full-time role; you will be required to work a rotating roster which will include weekends and public holidays.
About you
- Excellent customer relations, problem solving, decision making and time management skills.
- Previous experience in a food and beverage role, preferably within a luxury hotel environment.
- Strong communication skills both written and verbal with the ability to communicate effectively with the Director of Food and Beverage and other hotel departments.
- Ensuring sufficient staff coverage while staying within staffing budget.
- Highly developed organisational skills and able to thrive under pressure.
- Proven ability to provide and to coach staff to deliver exceptional standard of service, while exceeding the guests’ expectations and minimising guest complaints.
- Excellent leadership skills to engage, motivate and train your team.
If you are enthusiastic about delivering an experience that consistently surprises and delights our guests, please apply now.
To apply online, please click on the appropriate link below.