Description:
Temporary (until June 2026) part time 60 hours per fortnight
Our organisation
We exist to deliver reliable, high-quality water, wastewater and waste recovery services to ensure the economy and liveability of the central Gippsland region.
We are focused on:
- Maintaining affordable quality water and wastewater services for our customers
- Our sustainable future and future of the region
- Continuing to strengthen the important role we play in our local communities.
There are many benefits in working for us, we offer:
- Competitive salary
- Ongoing training and development opportunities
- Work variety
- A positive environment
- Work/life balance, with the opportunity to negotiate flexible working arrangements.
We focus on building the capability and culture of our people into a more highly skilled, professional, customer focused and efficient organisation.
We do truly meaningful work within a supportive and inclusive culture that encourages you to make the most of your talents.
The role
You will provide exemplary customer service both face to face and via the phone. This will be in line with our organisational values, whilst focusing on resolving enquiries at the first point of contact for both internal and external customers. The Customer Service Representative must complete tasks in an accurate and timely manner, to maintain positive customer perceptions of Gippsland Water.
What you’ll bring
- Experience in providing positive customer interactions and outcomes.
- Strong written and verbal communication skills that allow you to work with both internal and external customers.
- Effective organisational skills, including the ability to balance competing priorities.
- Proficiency in using computer-based technology and systems.
- Ability to work as part of a customer focused team.
Freedom
We offer a variety of flexible arrangements to suit our employees’ varied needs and the business, including purchased leave, varied start and finish times, working from alternative locations and accrued days off. We understand that Gippsland Water and our customers benefit from enabling our employees to achieve balance in work and life.
How to apply
For specific enquiries relating to this position, please contact Michelle Firmager, Customer Experience Team Leader on 5177 4600.
We will be viewing applications as they are received.
Before applying for the position applicants should read the position description and included selection criteria. All applicants need to provide a current resume and a cover letter that tells us about why you are interested in this role, and the key skills, qualities and experience you can bring.
Shortlisted applicants may be required to undertake a National Police Check.