Description:
#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.
About the Role
The Uber for Business Team is looking for a sharp and highly motivated individual to join our team! As an Account Manager, you will work efficiently and effectively with a cross functional team of Account Executives, Implementation Leads, Premium Support Specialists and others to drive customer retention and on-going growth through operational and commercial excellence.
Account Managers manage the post-sale experience and long-term partnership of our top tier customers in ANZ. The Account Managers oversee the day-to-day relationship of accounts within their book of business and are responsible for retention as well as growth through uncovering new ways to increase revenue through expanding into new locations, use cases and products. Account managers present quarterly business reviews, gather customer and product feedback, and drive product adoption.
Your Impact in Role:
- Grow and retain a book of business through account expansion, upselling, cross-selling, and building strong consultative relationships while exceeding a quota
- Facilitate meetings with a C-Suite level audience to align on partnership goals, drive growth opportunities and get buy-in for account expansion initiatives through deriving qualitative and quantitative insights, leveraging direct customer stories, feedback, and data trends
- Work cross-functionally to drive efficiencies throughout the account lifecycle and achieve operational excellence by iterating and improving on playbooks, internal tools and resources, and cross-functional & internal processes
- Work directly with customers in your book of business to improve their experience with Uber for Business, by understanding the complexities of the products and creatively adapting solutions for the client's specific need
The Experience You'll Bring:
- 3-5 years of B2B experience in a client facing function
- Strong presentation and communication skills to be able to confidently lead customer meetings and pitch product solutions with professional acumen and build stakeholder relationships
- Strong organisational skills and ability to manage and prioritise across your book of business to deliver on goals and targets
- Effective problem solving skills to resolve customer challenges associated with behaviour change, production adoption and growth
Preferred Qualifications
- Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs
- Strong use of insights and data based decision making to inform the sales process
- Ability problem solve, adapt, and grow quickly as we build the sales organisation
- Proficient in Salesforce, Powerpoint and Excel (G-suite equivalent)
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.