Description:
About The Company
Our client is the global leader for crew accommodation solutions, and they are changing the way businesses manage travel. Their technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience and we are looking for dynamic, creative, and tech savvy individuals to join the team.
About The Role
The Airline Support Specialist processes hotel and ground transportation reservations, transacting with hotel and ground transportation partners, whilst providing professional, courteous and friendly customer service to airline staff.
This role is perfect for those from the travel or aviation industry who are seeking to move into a corporate position. This role will be a onsite position directly with one of Australia's largest airlines.
This is a temporary to permanent role, with a 4 day on / 4 day off shift pattern. Every 8 days, the roster will swap from morning shifts (6am to 4pm), to afternoon shifts (1pm to 11pm), and vice versa.
Duties:
- Process hotel and ground transportation reservations, ensuring accuracy and timeliness in transactions with hotel and ground transportation partners.
- Provide professional, courteous, and friendly customer service to airline customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Play a pivotal role in reflecting airline operational changes to clients, hotels, and transportation partners, ensuring seamless communication and coordination.
Skills & Experience
- Knowledge of airline crew scheduling is highly advantageous.
- Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions preferred but not required.
- Excellent computer skills.
- Ability to remain adaptable and build relationships with external stakeholders as well as internal team.
- There may be opportunities to work overtime on weekends.
Benefits
- Employee Assistance Program (EAP) – access to a comprehensive counselling service free to employees.
- A supportive, inclusive, and dynamic team environment.
- Training and development opportunities to maintain and expand your skill set.
- Working in partnership with leading international airline clients.
- Hotel discounts with our selected hotel partners.
- Possible extension subject to review at the end of the fixed-term.
If you are interested in this position, please apply now!