Description:
About the business and the role
Established in 1997, Country Care Group is now considered one of the largest and most respected suppliers of medical and in-home aids, for people living with disability, mobility impairments and the aged.
We are an innovation company based on family values, passionate about our people and improving the everyday lives of our customers.
We are looking to recruit an energetic Retail Assistant to join our East Maitland team. As the Retail Assistant your primary objective will be to deliver excellence in service within our showroom, creating a welcoming environment for clients and medical professionals. Your passion for customer service and product knowledge will play a vital role in promoting sales and assisting clients in finding the right solutions. The role is full-time, rostered every second Saturday, also providing support to our two other stores based in Newcastle and Salamander Bay.
A National Police check is required for this position
Primary Responsibilities
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Provide excellent customer service and promote sales of products and services
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Offer specialist product knowledge advice to assist customers
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Answer telephone queries and provide assistance to customers
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Operate Point of Sale systems effectively
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Liaise with Occupational Therapists, medical professionals, clients, and family members to provide tailored solutions
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Generate invoices and maintain accurate records
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Coordinate delivery schedules and follow-ups
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Process orders and correspondence through the online portal.
Requirements:
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Previous experience in a customer service role, preferably in a retail environment
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Excellent communication and interpersonal skills
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Strong organizational and time management abilities
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Demonstrated ability to work effectively in a team
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Basic computer literacy, including proficiency in Microsoft Office
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Knowledge of healthcare products or experience in the medical industry is desirable.
Benefits:
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Opportunity to join a fantastic team and be part of a growing business venture
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Discounted Health Insurance
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Employer Paid Parental Leave
We welcome applicants from all backgrounds and encourage you to bring your unique perspectives to our team.