Description:
MOUNTAIN VIEW MANAGEMENT PTY LTD operates under the business name Quality Inn Ashby House, a charming and historic property that combines the historic charm of the property with all the modern comforts of a contemporary hotel located in Tamworth, NSW. The hotel features a wide variety of room types from terrace suites to premier and deluxe suites, as well as a family suite and a self-contained apartment. We specialize in providing exceptional hospitality services, ensuring that every guest enjoys a comfortable and memorable stay. Our motel offers a range of accommodations designed to cater to both leisure and business travelers, featuring modern amenities and personalized service. To support our rapid growth, and continue delivering excellence, we are seeking a dynamic and skilled Marketing Specialist to join our team.
Responsibilities:
- Managing the motel’s front office operations, including check-in/check-out, reservations, and guest relations
- Overseeing the housekeeping and maintenance team to maintain high standards of cleanliness and presentation throughout the property
- Monitoring inventory and placing orders for supplies as needed
- Planning and overseeing bar, restaurant, function activities occurring in motel
- Effectively managing staffing, rostering, performance evaluation and training to ensure excellent service delivery
- Analyzing booking data and occupancy rates to identify opportunities for improvement
- Addressing customer feedback and resolving any issues or complaints in a timely and professional manner
- Managing budgets and financial resources of motel, including monitoring expenses and revenue;
Knowledge and Experience
- Bachelor’s degree in Management-related fields;
- Significant experience in a similar operations management role;
- Proven track record of leading and motivating teams to deliver exceptional customer service;
- Excellent communication and interpersonal skills to liaise with guests, staff, and other stakeholders;
- Sound business acumen and an analytical mindset to drive performance improvements;
- Familiarity with computer software and systems;
- A commitment to delivering exceptional guest experiences;
Our Commitment
Our mission is to deliver an outstanding guest experience through high-quality service and attention to detail. We pride ourselves on creating a welcoming atmosphere where guests can relax and feel at home. If you are passionate about marketing and eager to contribute to our success, we invite you to apply and be part of our dedicated team.
Job Type: Full-time
Pay: $80,000.00 – $85,000.00 per year
Benefits:
- Housing provided
- Professional development assistance
Schedule:
- 8 hour shift
Work Authorisation:
- Australia (Preferred)
Work Location: In person