Description:
Rydges Palmerston is a modern newly renovated 200 room hotel located just 20 minutes from Darwin City and we are recruiting for an Front Office Manager to join our team.
Reporting to the Rooms Division Manager, you will be a hands-on leader with a passion for driving your team to go the extra mile for our guests. Through directive leadership and a disciplined approach, you will be responsible for achieving the successful operation of the Front Office Team in all areas of service, training, development and product innovation. In doing so achieving full accountability for the financial and service performance of the department.
Duties
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Manage and develop the Front Office team including recruitment, training, performance appraisals, and rosters.
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Implement and monitor systems and procedures.
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Effective management of labour costs
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Display a commitment and focus to increasing room rate, occupancy levels to achieve sales growth year on year.
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Committed approach to continuous improvement.
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Achieve our purpose to build a true and lasting customer and staff loyalty.
Skills and Experience
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Strong leadership qualities.
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Proven training and development of a successful team.
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Effective communication skills incorporating a collaborative approach.
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Proven management experience and/or people management.
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Industry experience in a similar role or position.
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High level of accuracy and attention to detail
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Exceptional time management skills
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Be able to prioritise, organise workloads and ensure deadlines are met.
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Flexibility to work the required shifts and the ability to step in and assist.
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An attitude of professionalism at all times.
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Consistent approach to self-development
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Ability to address and implement continual improvement within the team.
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Proficient in Microsoft Word, Excel and Outlook.
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Passion and responsibility towards our group's vision and values.
Highly desirable
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Proven experience in a similar role within a 4 or 5 star environment
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Experience using Opera PMS, Site Minder and GDS products
In return for your energy and hard work, we offer you
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A passionate team environment.
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Great company benefits and opportunities
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Training and development.
If you are interested in the role and believe you are a suitable candidate, please send your application to jessica_doan@evt.com. Kindly note that only selected applicants will be contacted.