Description:
Talent International is currently recruiting for multiple Customer Service Representatives x 10 to work for an NSW Government call centre based in 6-month contract role with the possibility of extension. The role pays $36.11/ hour + Super.
Start date: 2/05/2025
Hours of Work: 7 hours p/d, 35 hours p/w
Interviews are to be held onsite on Wednesday, 23rd April.
The successful contractors will be working on a 7 am-7 pm rotating roster Monday to Friday.
The successful contractors will be placed on a 2-week rotating roster - they will work the same shift for 2 weeks and will then transition to another shift.
They will never work the same shift for 2 consecutive rosters.
Contractor Central Typically, one roster will work an early start shift (e.g. 7 am start), then a mid-shift (e.g. 9 - 10 am start), then a late shift (e.g. 11 am start)
Key Responsibilities:
- Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards.
- Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.
- Educate client/customers on the rights and responsibilities of parties, requirements, and services to raise community awareness and ensure compliance with legislation and/or processes.
- Collect and compile information for and prepare documentation and correspondence in line with quality and organisational requirements.
- Provide a range of administrative and support services.
Essential Requirements:
- Eligibility to work full-time in Australia.
- Previous experience in customer service is ESSENTIAL.
- Must be confident working in a high-volume call centre environment.
- Available to commence immediately.
- Salesforce experience is preferred but not essential.
- Government call center experience is a bonus.
If you can demonstrate all the above and are available for an immediate start, then please apply.