Description:
Direct Collective is a Serviced Apartment and Building Management company with management rights complexes across Queensland, mostly SEQ based.
We are seeking a motivated, hands on professional for this permanent full-time position as a Live On-Site Building Manager. You will be looking after a property in central Maroochydore with 72 Apartments in total, including 30 short stay units in the letting pool. The role includes a two-bedroom apartment.
Rhythm On Beach is a relatively modern building, opened early 2020. The role is oversighting the caretaking duties of the complex, managing day to day holiday letting arrivals and departures, and ensuring a high quality of room cleans and complex presentation to all Owners, Guests and Tenants.
This is a great opportunity for a person with the right attitude to take on a management role to continue to build this successful operation, with great head office support.
Your focus will be on the day-to-day operations of the building, ensuring the building is maintained in accordance with the agreements in place with the Body Corporate. Our Central Reservations Team support our sites with administration tasks such as pre-arrival calls and taking reservations etc and rely on the site manager to provide a great face-to-face guest experience and overall holiday apartment quality control.
To be considered for this role you will have experience in managing teams and be a positive and friendly personality ready to take ownership over your complex. We will consider experienced guest services attendants looking to take the next step, provided you can demonstrate your scope to step up to this role.
We are looking for experienced, hardworking applicants that have the following attributes:
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Real Estate License or RLA license (if not licensed, be prepared to obtain one upon prior to commencement)
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Well presented with a customer focused attitude
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A drive for exceptional customer service
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An ability to handle pressure
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Excellent time management
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A 'whatever it takes' mentality
This role is a hands-on role and among other tasks, the successful applicant will manage the following duties.
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Managing the short-term check ins and outs within the complex.
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Be on-call for after-hours emergencies. (not every night - generally 5 nights a week, with our after-hours service appointed as first response)
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Ensuring that the accommodation and the complex is clean, well maintained and attractively presented.
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Manage stock and ordering
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Manage check ins and check outs.
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Planning housekeeping and public area cleaning rosters.
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Arranging repairs and communicating with Owners and Body Corporate.
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Inspecting the accommodation and building daily to ensure that health and safety regulations are met, as well as compliance items.
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Recruiting and supervising teams of house keepers.
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Training staff to ensure that the organization's high standards are maintained.
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Liaising with head office on the performance of the building and recommendations for improvement.
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Maintenance of common areas as per Caretaking, and Onsite managers responsibilities.
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Other tasks as directed by management.
The successful applicant must be willing to work a rotational roster including weekends (generally every second weekend), school holidays and public holidays as required.
About Us - Direct Collective is a professional, highly motivated team dedicated to achieving success. The group prides itself on its strong team ethic and inclusive culture, which has contributed to the continued growth and performance of the company.
The growth of the company will present career development opportunities for the right people. To enable your application to progress to the interview stage, please provide a detailed cover letter to accompany your resume, outlining what you can bring to this role.