Description:
About Us
Oceanside Cardiology is a new interventional Cardiology practice providing exceptional patient care across the Sunshine Coast and surrounding regions. Our amazing team of experienced healthcare professionals is committed to providing innovative, evidence-based treatments and personalised patient support. We take pride in our positive work culture, commitment to excellence and unwavering dedication to the well-being of our patients.
What you'll be doing
As a Medical Telephonist, you will be the primary point of contact for all inbound calls, providing a warm and efficient experience over the phone. This role will be responsible for:
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Answering a high volume of incoming calls with professionalism and empathy
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Booking, re-scheduling and confirming patient appointments
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Providing information on services, procedures and practice policies
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Transferring calls to appropriate staff or clinicians
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Handling patient inquiries, messages and follow-up calls
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Managing the delegated inboxes, ensuring incoming correspondence is handled accordingly
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Supporting reception and administration tasks as needed
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Excellent communication and interpersonal skills to effectively interact with patients, medical professionals, and the broader healthcare team
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A commitment to providing high-quality, patient-centred care
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Strong attention to detail and the ability to work accurately under pressure
What we are looking for
The ideal person will have:
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Prior experience in a Medical Receptionist/ Medical Telephonist role is essential, ideally with at least 2 years of experience
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Previous knowledge of HealthTrack Medical Software, highly desired
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Ability to multitask and remain calm under pressure
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Excellent customer service skills
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A team player with a compassionate and patient-focused approach
What we offer
At Oceanside Cardiology – our team is our greatest asset. We recognise that in order to consistently provide exceptional patient care, we need to have the best team onboard to help us achieve this goal. We offer:
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Professional and personal development growth opportunities to our team
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Offer a competitive remuneration
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Comprehensive employee benefits
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State-of-the-art facilities
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Collaborative and fun work environment
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Regular team social activities
If you are a talented and passionate Medical Telephonist who is ready to join our exceptional team, we encourage you to apply now.
For a confidential discussion please contact Maddy Olander, Practice Manager on *************@oceansidecardiology.com.au.