Description:
- Customer Facing
- Growth Sector
- Highly Rewarding Work
Infinite Aged Care is a progressive residential aged care provider with 17 established care homes across Queensland, New South Wales, South Australia & soon to be Victoria. Boasting over 30 years’ experience in the sector!! With its operational head office located on the Gold Coast and over 2,000 employees nationally our company’s core mission is to #MakeAgedCareGreat for all our residents, their families, our employees and the communities in which we operate by committing to delivering consistent high-quality care, inclusive cultures and best in class operations every day!
The Opportunity
At Infin8 care, we pride ourselves on our ability to provide an environment which encourages and enables residents to remain independent.
Working as part of the Service Delivery Team, the Admissions Navigator works closely with prospective residents and their families and is responsible for guiding them through the admission process at what can be a stressful and emotional time. This includes.
- Working with our clinical, sales, admissions, and finance teams to ensure a smooth transition for our new residents.
- Managing enquiries, both via email and phone, in a timely and empathetic manner.
- Liaise with customers and our facilities to schedule onsite tours.
- Management of data into our various Customer Relationship Management systems
About You
We hire on attitude and aptitude, so experience in the aged care sector is not required. However, experience in a phone base customer service environment such as travel or call centre, or another similar environment is essential. Additionally, you will possess.
- Strong communication written and verbal communication skills.
- The ability to empathise with others and be respectful of their situation at all times.
- Experience in responding to a high-volume of enquiries.
- Experience working with different CRM systems.
- Fast and accurate data entry skills
- Proven ability to work to and meet deadlines and KPIs .
Who are we?
We are a rapidly growing national residential aged care provider, with over 30 years’ experience in providing quality individualised care to ageing residents. But we are also so much more! As a collective team, we work hard every day to create a home away from home for our residents, their loved ones, and our staff. Our residents sit at the heart of everything we do, and we know without a doubt that happy staff equal happy residents! We do whatever we can to help our team feel pumped to come to work, happy once they get there and fulfilled by the work they do and the people they are around each day.
Want to know before applying? Call Teri on 07 5667 0815