Care Consultant

Description:

The Role
Programmed Care are a leading provider of disability, home & community care services across Australia.
We are seeking a dynamic and motivated individual to fill a full-time role as a Care Consultant in our Adelaide office (located in Underdale). Option to work from home 1 day per week is also available.
As the first point of contact with our company, the Care Consultant is responsible for:
Providing high-quality customer service to all current & future clients & field employeesScheduling and rostering of field employees to our clients, creating and maintaining ongoing rosters and managing ad-hoc scheduling changes as requiredManaging our incoming phone line, responding to all inquiries promptly and professionally Day-to-day operational oversight of employee and client service delivery, escalating issues and working with the team to resolve them promptly Reporting of injuries, incidents and complaints using appropriate business procedures
The role involves significant training and development opportunities and will require a high degree of attention to detail and excellent customer service skills.
Key Requirements
Proven experience working in a call centre, customer service, allocations or scheduling/rostering roleStrong IT skills and an ability to learn new systems quicklyKnowledge of the staffing/labour hire industry is idealAdministrative experienceExperience or knowledge of the disability or health sector will be looked upon favourably
Employee Benefits Available
Ability to work 1 day per week from homeAttractive re numerationOption to opt-in to our Rostered Days Off (RTO) programWork within a supportive and passionate team dedicated to providing the best possible service to our clients & staffAccess to our EAP programA flexible & inclusive working environmentSubstantial training and developmentCareer development opportunities
If you are interested in contributing to an organisation that supports the needs of people living with a disability and working in a fast-paced role with a high performing team, then this is the role for you.
Who We Are
Programmed is a leading provider of healthcare, staffing and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport and mining. As one of Australia's largest employers, we work with major public and private hospitals, facilities and an increasing number of home care and community clients, providing you with the opportunity to work when and where you want.
At Programmed, we're committed to being a child-safe organisation, and we strive for diversity, inclusion and equality. We seek a workforce that is representative of the communities we work in, and encourage people of all cultures, gender, age, sexual orientation or abilities to apply.
So it's over to you. If you would like to join our team, please APPLY now.
To learn more about working with Programmed, we encourage you to visit our website.