Description:
This non-bank lender has seen substantial growth by building a strong reputation to specialist lending. With comprehensive staff benefits, and a strong path for career progression, you will appreciate the value that this role has to offer you. This is a diverse organisation, with a well-respected leadership team and a professional outlook on every aspect of the business.About the Role
Reporting into the General Manager, you will be responsible for the day-to-day operations and management of all collection’s activities. You will oversee all the delinquent accounts and manage a team of offshore collections officers. A key part of this role will be creating and building new systems and processes, ideally automating some of the manual processes.
Key Responsibilities
- Arrears managed within the action timetable and framework
- Drive and maintain strong customer service culture within the collections team
- Support the development and implementation of new processes and procedures
- Ensure all collections activity is compliant with relevant legislation and the companies arrears policy
- Manage offshore collections team
- Contact customers as necessary to make repayments
- Negotiate payment programmes
About you
The ideal candidate will have experience working in a fast-paced collections environment, preferably within a non-bank lender. You will have the ability to run a small team of collectors. The ideal candidate will be able to build new systems and processes, while also being a hands-on collector in the role. A strong knowledge of current legislative requirements, including the National Credit Code, AML & CTF, Privacy Act and Fair-Trading Act is required. You will have previous experience in a managerial position, showing strong verbal and written communication skills, as well as the ability to meet deadlines and work under pressure.
Key Benefits
This organisation has a very stable financial foundation and an experienced leadership team, balanced with a drive to innovate and work nimbly to meet market challenges. You will enjoy working in an organisation where you can quickly make an impact, and your ideas are respected. The suite of benefits available with this employer is vast, accountable employee culture is complemented by competitive salary.
For a confidential discussion about this role, please call Patrick Fisher on 0435 748546
24 Apr 2025;
from:
uworkin.com