Description:
Lilin and co is hiring a Part time Cafe Team Leader role in Pakenham, VIC. Apply now to be part of our team.
Job summary:
- Flexible hours available
- 1 year of relevant work experience required for this role
- Expected salary: $24 - $28 per hour
Lilin & Co is a vibrant and welcoming cafe known for its high-quality coffee, delicious menu, and exceptional service. We're looking for an energetic and customer-focused Front of House Cafe Supervisor to join our team. As a supervisor, you will play a key role in creating a positive and efficient environment, ensuring that our customers have an exceptional experience from the moment they walk in.
Key Responsibilities :
• Oversee the day-to-day operations of the cafe's front of house.
• Supervise and support the team, including baristas and servers, ensuring high standards of service and efficiency.
• Ensure excellent customer service by greeting and engaging with customers, managing complaints, and resolving issues promptly.
• Maintain a clean and organized cafe environment, adhering to health and safety regulations.
• Assist with training and development of new team members.
• Monitor stock levels and assist with inventory management to ensure smooth operations.
• Ensure smooth communication between kitchen staff and front of house.
• Handle cash and POS transactions accurately.
• Manage opening and closing procedures.
Requirements :
• Previous experience in a supervisory or leadership role in a cafe or hospitality environment.
• Strong knowledge of coffee and cafe operations.
• Excellent communication and interpersonal skills.
• Ability to multitask and thrive in a fast-paced environment.
• Strong organizational skills with attention to detail.
• A passion for providing outstanding customer service.
• Flexibility to work weekends, evenings, and holidays.
Why Join us? .
• A supportive and friendly work environment.
• Work life balance
• A chance to be part of a well-loved local cafe.
• Employee discounts and other benefits.
If you’re ready to lead a dynamic team and ensure our customers have a memorable experience every time they visit, we’d love to hear from you!