Senior Case Manager

Description:

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Step into an impactful and dynamic role working closely with injured workers to assist in the processing of their Workers Compensation claim after a workplace accident or injury.

Join a team known for its dedication, approachability, and inclusive culture.

We offer a fully supportive and structured training program. If you’ve been thinking about a career change, a new challenge, or you want to use your experience in a different way, this could be the opportunity you’ve been looking for!

our responsibilities will include:

• Managing and processing claims for injured workers who are claiming reimbursement and cost coverage of various types of medical expenses to help them in their journey to recovery
• Reviewing, monitoring and approving requests from your injured workers for medical/surgical treatment
• Ensuring appropriate documentation is received to process weekly wage payments for employers and injured workers
• Administration based tasks such as, assessing and processing invoices, entering contact notes, drafting letters relating to decisions being made on claims etc
• Taking and making a high volume of client and customer calls relating to claims outcomes, updates, and customer service
• Working closely with internal and external stakeholders including, injured workers, employers, treating health care providers to support
• Utilising claims management systems and databases to record and review claims information, ensuring privacy and accuracy of information
• Working in conjunction with both external parties such as medical professionals, treating health providers, occupational rehabilitation services and employers, and internal teams such as your Injury Management and Technical teams to facilitate and influence a sustainable return to work and life for injured workers
• Participating in Case Conferences and implementing strategies for effective cost management on claims

What are we looking for:

• Previous experience in a similar role within, but not limited to, rehabilitation, mental health, employment services, social work or health & safety
• Tertiary qualifications in Psychology, Social Work, Allied Health or related disciplines
• Strong telephone-based conversational/communication skills, administrative skills and ability to learn and use systems/databases
• Resilience
• Exceptional time management and organisational skills and the ability to prioritise your tasks
• Excellent communication and interpersonal skills, and a team-player attitude
• Proven experience working within a dynamic, fast paced and challenging environment

What we can offer you:

• Dedicated learning and capability experts and a tailored training program to set you up for success
• Attractive remuneration packaging & flexible work arrangements including Work from Home
• Paid Parental Leave to support your family life
• A friendly, collaborative and supportive working environment
• Opportunities for ongoing education and development, as well as career progression
• Service recognition awards, employee assistance programs and peer support initiatives
• Corporate health insurances discounts, wellness programs and additional leave options
• Discounts and cash-back offers from hundreds of retailers
• Birthday leave - take a day off during your birthday month as a gift from GB

To apply

If this opportunity excites you, we want to hear from you!

Click on Apply today.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.