Account Manager

Description:

Kudosity is seeking an Account Manager to support our revenue team and deliver exceptional service to our varied customer base.
Remuneration - $75,000 + superannuation + comms + 40% ESOP
How you’ll make an impact
As an Account Manager, your primary responsibility is to ensure customer satisfaction, retention, and growth by delivering exceptional post-sales experiences for customers leveraging Kudosity’s SMS solutions.
You will act as a key advocate for customers, proactively addressing their needs, driving adoption of Kudosity’s solutions, and identifying opportunities for upselling and cross-selling. This role requires strong relationship-building skills, a customer-centric mindset, and the ability to collaborate effectively with cross-functional teams to achieve revenue and retention goals.
What you’ll do
Account Management Leadership •Own the customer journey post-sale, ensuring seamless onboarding, engagement, and ongoing satisfaction.•Proactively monitor customer health and address any risks to ensure retention and growth.•Be comfortable in price negotiation with the existing customer base to ensure that margin is protected - but knowing when to bring sales resource in for advanced negotiations.•Act as the voice of the customer, providing feedback to the UI Pod and other teams to continuously improve the user experience.
Sales Engineering, Onboarding and Value Realisation •Drive adoption of the messaging technology by educating customers on features and best practices.•Act as an platform SME alongside our BDMs to assist with platform question during new customer negotiations, where needed. •Monitor platform usage and proactively address any underutilisation for new and existing customers•Provide ongoing training to ensure customers are aware of new features and updates.
Customer Retention and Expansion •Drive adoption of Kudosity’s solutions by providing training, resources, and ongoing support tailored to customer needs.•Identify opportunities for upselling and cross-selling, collaborating with the Sales and Account Management teams to drive revenue growth.•Ensure customers achieve their desired outcomes, resulting in high satisfaction and retention rates.
Support Escalation and Issue Resolution •Where appropriate, troubleshoot issues for a customer to quick resolution•Act as a liaison between the customer and technical support teams to resolve issues quickly and efficiently.•Communicate product bugs or feature requests to the product team on behalf of customers.•Ensure that all customer concerns are addressed in a timely and satisfactory manner.
What you'll bring
•3+ years of experience in customer success, account management, or a related field, preferably in a SaaS or tech environment.•Proven ability to build strong customer relationships and drive measurable outcomes.•Familiarity with UX principles and their impact on customer engagement and retention.•Excellent communication and problem-solving skills, with a proactive and customer-focused mindset.•Experience with CRM tools like Salesforce and data-driven decision-making.
About us
Kudosity is a leader in conversational messaging, empowering businesses through innovative SMS, AI, and automation technologies. We thrive on collaboration and cutting-edge solutions to drive scalable growth.
We have recently integrated our core products into a cohesive platform experience for our customers and are now focusing on the future of omnichannel communication including SMS, conversational AI and rich media messaging.
Our benefits
Welcoming workspaces: Our revamped Kudosity hub strengthens our ability to collaborate effortlessly with our global teams, making engagement frictionless and allowing us to scale authentic connections across borders, ensuring that every interaction feels genuine, no matter where in the world we’re working from. Leave, when you need it most: We provide compassionate and inclusive leave policies, ensuring you have the support and time to care for yourself and your loved ones during life’s most important moments. Curiosity fuelled growth: We are dedicated to fostering professional growth and development by providing clear career pathways, continuous learning opportunities, and a supportive learning environment. Balanced lives, inspired work: We prioritise your mental and physical health to ensure you can have a supportive and thriving work environment. Collective success: We are committed to promoting employee growth and work-life balance to attract & retain global top talent. Give back to your community: We are dedicated to fostering social responsibility and community engagement, empowering our employees to make meaningful contributions and enhance collective impact.
For detailed information on our employee benefits, visit: https://kudosity.com/careers
Our values
Our people are directly guided by 5 key values, underpinned by our guiding principles. They are in our DNA.
•Act as One•Lead the Change•Empower the Customer•Open by Design•Mission Possible
Our culture
Our incredible employees are at the heart of all our achievements. Innovation and progress are created from the diverse voices, ideas, and talents that make up our remarkable team. We are proud to be an equal opportunity employer and are committed to cultivating diversity within Kudosity.
Together, we’re shaping the future of customer communication, one meaningful connection at a time.
If there are any accessibility adjustments you need to help you be able to apply for this role, please let us know in the application form.