Description:
About the business
We have a great opportunity for a proactive IT Support Officer to join our multi site, family owned and operated business.
Our values include being customer focused and agile, as such a dynamic and driven individual is being sought.
The business is of substantial size already, and has a vision for further growth. This represents a good opportunity to join our team and continue to grow with the organisation.
About the role
Providing IT support within our customer-focused team environment, including, but not limited to:
- Client support and Helpdesk management for all sites;
- Maintenance/upgrade of equipment, and management thereof;
- New equipment procurement and setup;
- General network and related installation and setup;
- Troubleshooting user/system related issues;
- Managing tickets through internal ticketing system;
- Liaising with IT Manager for ongoing projects and future developments;
- Liaise with external service providers; and
- Various other ad-hoc duties as required.
Key support role with an innovative, growth oriented Business.
Full-time Monday to Friday based at our Port Kembla office, with the expectation required outside of work during emergency outages should they occur.
Skills and experience
Key Requirements
- Minimum of 1 - 2 years' experience in an IT Support role
- Microsoft 365 experience highly regarded
- Must have experience with Patch panels
- Network knowledge, modem, router, switches and configuration and setup
- The ability to multi task and work under pressure in a busy team environment
- Liaising with IT Manager for ongoing projects and future developments
- Knowledge in Active Directory, Windows Server, Share and Storage Management
- Ability to learn and troubleshoot in-house software programs
- Sound knowledge of Google Suite
- Be a strong team player with a friendly, enthusiastic and positive attitude
- Communication via email/phone correspondence heavy focus on inbound/outbound calls to the IT team