Description:
About Us
At Respect, we’re proud to be a not-for-profit organisation that operates residential aged care homes and retirement living communities across Australia. We are passionate about ensuring our residents receive the highest standard of care in a compassionate, supportive environment. As we grow and evolve, so too does our need for skilled, dedicated professionals who want to make a real difference.
The Opportunity
We are seeking a savvy and self-motivated IT Systems Support Officer to join our Information Technology team. This role is ideal for an experienced IT professional who thrives in a dynamic, fast-paced environment. You’ll be providing high-quality level 1 and 2 support to staff and residents across our network, ensuring our technology systems run smoothly, securely and efficiently.
Based onsite at our Devonport office , you’ll manage day-to-day technical support, contribute to IT projects, and coordinate the procurement and logistics of equipment supply requests. Occasional travel to other sites may be required.
Key Responsibilities
- Provide responsive level 1 and 2 IT support across the organisation.
- Escalate incidents where required and liaise with third-party vendors.
- Administer and support Desktop, Linux, and Windows environments.
- Maintain knowledge base documentation and support resources.
- Manage procurement and equipment logistics.
- Contribute to IT initiatives and organisational projects.
- Ensure service delivery meets or exceeds agreed SLAs.
- Perform other duties as required by the IT leadership team.
Essential Qualifications & Experience
- ITIL Foundation Certification (advanced levels highly regarded).
- Microsoft Certified Professional (MCP) or Microsoft Fundamentals.
- Current National Police Certificate or ability to obtain.
- Minimum 5 years’ experience in a helpdesk or similar IT support role.
- Demonstrated ability to install, configure, and support a wide range of IT systems.
- Proven capacity to manage multiple tasks concurrently.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication abilities.
- Outstanding customer service skills (phone, remote, and face-to-face).
- Ability to work autonomously with minimal supervision.
Our Values
At Respect, our values guide everything we do:
- Respect – Treat all people with fairness and dignity
- Care – Look after and protect the elderly, and each other
- Teamwork – Encourage, cooperate, and build trust
- Courage – Do the right thing, even when it’s difficult
- Integrity – Be open, honest, and trustworthy
- Innovation – Think differently to solve problems
- Excellence – Drive quality to continuously improve
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