Description:
We are seeking a dedicated and detail-oriented individual to join our team as a Full time Night Manager. This position requires 38 hours per week. The ideal candidate will manage and oversee hotel operations during the night shift, ensuring the safety and security of guests and colleagues, and providing exceptional service to create a seamless guest experience.
What’s the job?
Manage and oversee all hotel operations in the absence of the General Manager or designate during nights. The principal responsibility is safety and security of guests and colleagues and ensuring the accurate and timely completion of the night audit function during the hours of 11pm 7am.
You’ll not only be the person guests rely on to handle transactions, offer local insights and anticipate every detail of a friction free experience. You’ll also be in tune with your team, driving performance and engagement and ensuring they receive the right learning and development opportunities to maximise performance and maintain a positive and productive work environment.
What we need from you
- Minimum 2 years’ experience in a Guest Services/Front Office/Night Audit/Finance related position with supervisory experience, preferably within a hotel/hospitality environment。
- Qualifications in Hotel Management and/or in Business Administration related field preferred
- Computer savvy and particularly versed in Microsoft Excel
- Excellent communication skills, bilingual or multilingual language skills are advantageous
- A passionate team player, ability to work in a fast paced environment and prioritise workloads
- Ability to inspire passion, enthusiasm and positivity in the team to drive an engaged, winning culture
- Ability to manage complex relationships along with demonstrated ability to interact with guests, staff, and third parties that reflects highly on the Hotel, the brand and IHG
- Current drivers’ licence
- Current First Aid RSA or ability to train in
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and
understanding people. We genuinely care about people and we show this through living out our promise of True Hospitality each and every day It’s what connects every colleague in all IHG hotels.