Description:
APS3 Participant Support Officer | Tasmania | 12 Month Contract
Your new company
Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Regional Victoria. I am partnered with a Federal Government Agency in Tasmania (Launceston and Devonport) to recruit an APS3 Participant Support Officer for a full-time temporary assignment for a 12 month contract.
Your new role
As the APS3 Participant Support Officer, you will be working on site in a Front of House position and you will be responsible for procedural, clerical, administrative support and operational tasks including some basic research and analysis activities. During this role you will be required to communicate with internal and external stakeholders.
Responsibilities may include but are not limited to:
- Managing and resolving matters by actioning planning tasks
- Providing counter/reception support for the local office including participant enquiries
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Managing the team shared email inbox, appointments and telephone enquiries.
- Coordinating appointments and ensuring facilities are accessible
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback
What you'll need to succeed
To succeed as the APS3 Participant Support Officer, you will need:
- Excellent communication skills, both written and verbal
- Demonstrated experience working autonomously
- Demonstrated experience analysing and interpreting information
- Experience managing conflict and difficult/sensitive information
- IT proficiency, especially MS Office and Customer Record Management (CRM's)
- Experience in Front of House and or administration type role
- Government experience is desire
- Working with Childrens Check or willing to obtain and NDIS Workers Screeners Check
- Australian Citizenship
- Experience in the disability, health or aged care sectors is desirable.
- All applicants selected for an interview will be required to provide a reference check before interview.
What you'll get in return
Through Hays, this role offers you an hourly rate of $37.36 + super, an opportunity to progress your career with this Federal Government Agency and:Weekly pay cyclesNominated choice of superannuation fundOnline time sheet submission and approvalNo hidden costs or payroll deductions for our servicesNo invoicing required for Pty Ltd holdersRegular contact with consultants throughout the duration of your assignment
What you need to do now
If you're interested in this role, forward an up-to-date copy of your CV to sarah.williamson@hays.com.au.
Please include a short summary of your suitability for the role.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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