Customer Service Manager

Description:

Location: WINNELLIE, NT

Salary: Above Award

Job Type: Permanent position | Full time position

Our valued client, Triple T Cafe & Restaurant, is currently seeking a dynamic and customer-focused Customer Service Manager to oversee and enhance the front-of-house experience in a cafe and restaurant environment. The position is based in Winnellie, Northern Territory, and is ideal for a motivated leader with strong communication skills and a passion for hospitality. Triple T Cafe & Restaurant is a well-loved local venue known for its vibrant atmosphere, quality food and drinks, and friendly service.

They serve a diverse customer base and offer an eclectic menu, barista coffee, and unique dining experiences that blend classic hospitality with modern service standards. As a growing establishment, they are committed to creating a welcoming space for guests and employees. The ideal candidate will combine people management, operational oversight, and a deep food and beverage industry understanding.

The Customer Service Manager will work closely with the operations team to ensure exceptional customer service, high staff morale, and consistent operational standards. The annual salary for the position is $73,150 to $75,000. Tasks include:

• Creating, updating, and monitoring customer service policies, programs, and procedures to enhance guest experiences and service delivery.
• Streamlining front-of-house and customer service processes to ensure smooth and efficient daily operations, including those in call or reservation systems.
• Guiding, mentoring, and evaluating team members while actively hiring and onboarding new staff.
• Leading, inspiring, and supporting customer service staff to maintain high performance, engagement, and customer satisfaction.
• Designing and executing post-service follow-up strategies to gather feedback, assess customer satisfaction, and enhance service offerings.
• Collaborating with internal departments, external partners, and customers to better understand and respond to client needs and expectations.
• Working within or alongside a reservations or service call centre environment to support the continuity of operational processes.
• Ensuring consistently delivering of high-quality customer service aligned with brand standards across all shifts and service periods.
• Managing customer complaints or service issues professionally and on time, aiming for quick resolution and retention.
• Analysing customer feedback trends and service data to identify areas of improvement and implement actionable solutions.

Qualifications:

• Must hold a relevant qualification equivalent to an AQF Diploma.
• Should have at least two (2) years of full-time (or part-time equivalent) work experience in a similar setting.

Only Australian citizens and those with Permanent Resident status may apply. Please ensure you inform us of this to be shortlisted.