Description:
Maintenance Support Officer - Mackay
- Immediate start
- Opportunity to break into government role
- Temporary role until the end of June but possible extension for the right person
The Opportunity
Are you an experienced call center professional with strong problem-solving skills and a passion for exceptional customer service? We are seeking a Maintenance Support Officer to join our team in Mackay, providing essential support for government housing maintenance.
Key Responsibilities:
- Handle inbound and outbound calls related to maintenance requests for government housing properties.
- Provide outstanding customer service, actively listening and effectively communicating to address maintenance needs.
- Coordinate and arrange responsive maintenance services.
- Engage with customers to confirm or clarify information and de-escalate concerns as needed.
- Build strong relationships with both customers and contractors.
- Utilize relevant software, databases, and tools efficiently.
- Work towards meeting or exceeding call center performance metrics
About You
Skills & Experience Required:
✅ Call center experience with strong phone and de-escalation skills.
✅ Excellent problem-solving, multitasking, and decision-making abilities.
✅ Strong verbal and written communication skills.
✅ Ability to work collaboratively in a team environment.
✅ Proficiency in Microsoft Office (Excel, Word, Teams).
✅ Exceptional time management skills.
This role offers a fantastic opportunity to work in a dynamic environment where you can make a real impact. If you thrive in a fast-paced setting and have a passion for customer service, we would love to hear from you!
To Apply
Applications in Word format should be forwarded to us by clicking the 'Apply' button below. For a confidential discussion, you are welcome to call Daria on (07) 4034 5000 .
About Us
With offices in Cairns and Townsville, Precruitment is Regional Queensland's leading recruitment consultancy, specializing in permanent and temporary roles. With a focus on administration and professional talent, we are selected suppliers to local businesses, Queensland Government, Government Owned Corporations and Local Government. We have a broad client base throughout Regional, North and Western Queensland.
Speak to the professionals who actually live and work in the Queensland Regions. Lifestyle and Career - you can have it all!