Description:
One of our Federal Government Clients is seeking to engage a Associate Customer Support Officer. This is a long-term contractual position.Please check below all the job details:
Contract Duration: 16 Months (04 months initially + 12 months extension)Work Location: Coffs HarbourEligibility: You must need to be Australian Citizen
Position Description:
Reporting to the Certification Officer - Seafarer, the Support Officer is responsible for providing administrative support and first level of governance associated with the issue of certification to seafarers in accordance with Marine Order 505
This position reports to: Certification Officer – Seafarer.
This position works closely with:
Industry groupsDomestic and international seafarersClient Divisions
Key duties and responsibilities:
Enter data accurately into the nominated Client customer records management system for domestic (near coastal) applications maintain records in accordance with Client policy; lodge, assess and process applications leading to the issue of certificates.Complete verifications of certificates of competency issued by Client or by overseas administrations.Maintain an understanding and knowledge of relevant legislative instruments (including Marine Orders) organisational intranet and website, Seafarer Certification Service (SCS) procedures and Qualification Instructions (QIs).Provide support and information, both verbally and in writing, to ensure high standards of compliance and understanding to seafarers and stakeholders seeking domestic (near coastal) certificates of competency.Propose, plan and execute ideas for continuous improvement and change management.When required assist the SCS staff in other regional offices.Attend and participate in SCS staff and team meetings, actively contributing to continuous improvement and change.Commit to the Client Code of Conduct and Values.
Technical skills:
People who are successful in this position must have the following pre-requisites:
Ability to use Microsoft suite of office applications.Commitment to delivering high quality outcomes on time.Working knowledge of computerised records management systems (preferably Content Manager).Proven administration experience and qualifications.Strong numerical, verbal and written communication skills with a demonstrated aptitude for communicating information to a wide audience.
Essential Criteria:
Ability to interpret complex data. Displays high work ethic to completing workload in a team environment.Teamwork and collegiate environment.Supporting others and contributing ideas.Shows resilience and motivation.Be clear and accurate in written and verbal communication
The Next step is easy: If you are interested, you may send an email to Krishna.R@italliance.com.au
Referral incentive program: As always, we have the candidate referral incentive program through which you will get $1000 for each successful referral after the successful selection and joining of the referred candidates.
25 Apr 2025;
from:
uworkin.com