Description:
Your role at St John of God Murdoch Hospital
You will provide divisional team leadership and hands-on support to the café teams in providing an exceptional guest experience. Your role contributes to the development and implementation of service and product initiatives and is responsible for achieving all KPIs specific to café operations.
The Position
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Develop and maintain a team culture of service excellence and commercially sustainable guest and visitor cafe services.
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Lead and provide daily management for cafe teams and physical resources.
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Maximise revenue through appropriate service and sales strategies.
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Prepare rosters and maintain leave liability and productivity hours to ensure efficiency and cost effective resources within budget.
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Review and report on monthly financial results, identifying and taking relevant actions to seize opportunities and mitigate risks.
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Ensure accurate and timely inventory management e.g. stock takes and controls.
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Implement change and business improvement projects as directed.
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Ensure that recruitment and training is scheduled and delivered within budget and timeframes, whilst actively managing team turnover.
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Coordinate training and development to increase, cafe Caregivers capability, understanding and compliance with organisational requirements.
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Coordinate performance reviews for cafe Caregivers to ensure their knowledge, skill and attitude are aligned with the goals of service and productivity.
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In collaboration with HR and Manager Catering Services, manage disciplinary matters and grievances to maintain team and department relationships.
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Monitor compliance and ensure all cafe services procedures and processes adhere to St John of God Murdoch standards, policies and statutory requirements.
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Assist with financial planning process for the cafés to which they are assigned e.g. weekly sales / labour forecasts, quarterly sales / profit forecast, annual budget preparation.
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Ensure accurate and secure cash handling and P.O.S. procedures, in line with SJOGHC policy.
You will hold excellent communication and interpersonal skills, both written and verbal, with the ability to provide a high level of professional customer service to our general public, patients and workforce. You will have considerable operational and management experience in a hospitality retail role with well-developed organisational skills to set priorities and meet multiple deadlines.
You will have evidence of commercial management including labour and inventory control with strong evidence of role modelling attentive and engaging behaviours with your team and guests, in order to drive retail sales. Prior experience implementing service metrics and monitoring effective service delivery to maintain the highest standards of service and quality will be essential for the role.
To succeed you will have well-developed computer skills with a good working knowledge of a range of MS Office software packages and systems. Proven team leadership skills and the ability to manage a multidisciplinary team, whilst providing training and development, performance management and roster administration will be required. A Cert IV in hospitality or retail will be highly regarded.
Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.
We can offer you
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Salary: $76,387 to $82,250, plus 11.5% superannuation
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A full-time position, working 38 hours per week
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Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
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Novated leasing
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work related expenses
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self-education and
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additional superannuation
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A healthy work-life balance through flexible work options, additional purchased leave & well-being programs
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Access to gym membership, fitness and wellbeing benefits through Fitness Passport for you and your family.
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Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
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Employee support through our dedicated free Employee Assistance Program (EAP)
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Innovative Professional Development opportunities
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Travel Green allowance. If you walk, carpool or use public transport you could be eligible for up to $1,500 per year
All applicants are asked to submit a current CV and covering letter (of no more than two (2) pages) demonstrating how you meet the above position requirements.
For enquiries contact Justin Stubley, Manager Catering Services, on 0466 437 727.
Applications will be reviewed throughout the advertising period and interviews conducted regularly. Apply today!
Applications Close: 9th May 2025
At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.
Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.
Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.