Manager, Lending Operations

Description:

Constantinople is the first of its kind: an all-in-one software and operational platform for banks. We provide our banking clients with a cloud-native infrastructure to host and manage their customers. We offer a comprehensive suite of banking products, together with all operational services needed to run a bank efficiently.
Constantinople’s state-of-the-art platform eliminates the need for expensive infrastructure, and replaces manual operational and compliance processes with automation at scale. By removing the operational complexity of banking, Constantinople enables its clients to focus on its customers and the business of banking.
The Role This role sits within the overall product operations team at Constantinople. We see our product operations group as a critical component of the overall banking proposition. This is not your typical operations role, we are building a highly integrated, technology led end-to-end banking experience. The lending operations team covers the entire lifecycle across a range of lending products from small business loans to retail mortgages. You will manage a team conducting loan assessments and hardship and collections ensuring that SLAs and quality standards are met. What You’ll Do

• Lead a team of lending operations analysts who provide support to Constantinople's growing customer base for lending activities, be a point of escalation through the loan origination though to lifecycle management
• Aid in the design and then execution of processes related to credit applications (credit decisioning) & lifecycle support, hardships, collections, broker channels support across business and retail loans
• Go deep to understand what isn’t working, where required work with our engineering teams to improve underlying platform capabilities and operational tooling
• Monitoring and management of the lending customer pipeline and ensure SLAs are met
• Be constantly on the lookout for opportunities to improve the overall experience

Who You Are

• Experience with lending operations in a highly technical environment, with specific experience in business lending
• 3-5 years leading a lending operations team
• Strong verbal and written communication
• A multi-tasker and problem solver, who takes responsibility of issues until they’re resolved
• A builder mindset who is continually looking to improve upon the status quo
• Experience in support tooling, Zendesk, Salesforce etc.

Application process: If this sounds like the kind of opportunity you've been looking for, select the 'Apply Now' button below to submit your cover letter and resume. Use your cover letter to introduce us to you; we want to know who you are, what you've worked on and why you think you'd be a great addition to the Constantinople team.
Inclusion To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.