Practice Manager

Description:

The Company

COUCH's Cancer Wellness Centre is a for-purpose organisation with a mission to enhance the quality of life for people impacted by cancer in Far North Queensland. Nestled in a beautiful rainforest setting, our integrated cancer care hub delivers evidence-based, client-centered services, including allied health, therapeutic group work, and support groups.

As a close-knit, passionate team of staff, contractors, and volunteers, we’re proud of the holistic care we provide—and we’re looking for someone equally committed to excellence.

We are seeking an exceptional Practice Manager to join our team for a 12-month parental leave cover . This full-time position is ideally suited to someone who thrives in a dynamic environment, values meaningful work, and has a strong sense of initiative and accountability.

In this role, you will:

• Oversee day-to-day practice operations, ensuring seamless service delivery from Monday to Friday.

• Support and lead a multidisciplinary team of clinical and non-clinical staff, including contractors and GPs.

• Be a key driver in the growth of our model of care and identify opportunities to improve service delivery.

• Ensure efficient practice operations, workflows, and compliance across systems.

• Engage and conduct regular visits to GP clinics and other key referrers to build relationships and actively grow our referral base.

• Maintain a strong client focus, enhancing the client journey and care outcomes.

• Identify gaps in care, develop tailored care packages, and onboard suitable contractors.

• Collaborate across internal teams to strengthen service integration and innovation.

• Solid understanding of MBS (Medicare Benefits Schedule), private health billing, DVA, and GP Management Plans.

• Experience in referrer engagement and building external stakeholder relationships.

• Passion for improving client outcomes, with excellent interpersonal and communication skills.

• A proactive, solutions-focused mindset and the ability to work both autonomously and collaboratively.

• Leadership experience in a healthcare or allied health setting is highly desirable.

• Work in a purpose-driven organisation creating real impact for the cancer-impacted community.

• Be part of a supportive, values-led team in a serene rainforest environment.

• Lead service innovations in a forward-thinking and growing organisation.

• Enjoy the benefits of salary sacrificing to increase your take-home pay.

The Successful Candidate

• A minimum 3 - 5 years of practice management experience with proven leadership and management experience

• Qualification in Diploma of Practice Management preferred

• A passion for delivering exceptional client care

• Strong organisational, prioritisation and time management skills

• Outstanding communication and customer service skills

• Experience in administration roles where problem solving skills are required

• Knowledge of GPMPs, Medicare, DVA, and Private Health Fund Claims through HICAPS

• Advanced computer skills in Microsoft Office programs and practice management systems, ideally PracSuite

To Apply

Please submit the following:

1. A cover letter outlining your interest in the role and how your skills align with the position.

2. An up-to-date resume detailing your relevant experience and qualifications.