Description:
ABOUT THE OPPORTUNITY
We’re on the lookout for Service Desk Technicians available to work on a 24/7 rotating roster, to join the Kinetic IT team. You will provide 1st level support and be the first point of contact for our users seeking technical assistance over the phone or via email.
Your duties may include:
- Providing exceptional customer service remotely
- Remotely troubleshooting and resolving technical issues
- Logging jobs and escalating to cross-functional teams
- Collaborating with other vendors and service providers
- Publishing and reviewing knowledge-based articles.
Keen to get involved? You’ll just need some of the following:
- Experience in a customer-centric role
- Top-notch communication skills - both verbal and written
- Passion for working in a team
- Ability to stay cool, even when under pressure
- Ability to work a 24/7 roster – you will receive loading on top of your salary.
- Experience working in a service desk environment (desirable but not essential)
The Kinetic IT Difference
- Regular fun company and social events
- Vendor Exam Support, ITIL V4 Training, Free access to CBT Nuggets
- Dedicated professional development reviews every 6 months, with monthly follow-ups
- An open and supportive culture where we respect all people and individuals, and everyone has a voice
About KINETIC IT
We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations. As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community. We hire for the long term and have a strong focus on training and developing our employees. Everyday our 1,400+ amazing crew come to Kinetic IT not just to work but be challenged, grow and be part of something bigger.
How to apply
Check us out on kineticit.com.au. If you like what you see, click ‘Apply’ or contact us on careers@kineticit.com.au