Description:
Mackay Isaac Tourism’s Engagement Officer is responsible for strengthening stakeholder engagement across the Mackay and Isaac tourism industry and ensuring alignment between local, state, and federal tourism initiatives. This role supports MIT’s collaborative service delivery model by driving partnership engagement, stakeholder communications, and outreach initiatives that build industry capability and development.
The Role
The Engagement Officer will work closely with tourism operators, councils, government bodies, and community organisations to enhance regional participation in tourism development and funding opportunities.
The role plays a key part in enhancing the region’s tourism visibility and competitiveness through integrated marketing campaigns, experience development, and close collaboration with operators and tourism stakeholders.
A key focus of the MIT service delivery model is working with the Mackay and Isaac tourism industries, Tourism and Events Queensland, Mackay and Isaac Regional Councils, and Federal and State Governments to secure buy-in both financially and to the broader marketing direction of Mackay Isaac Tourism. This role supports that service delivery model through effective and efficient administrative functions that ensure unfettered operational outcomes.
This role offers a high level of task variety and autonomy to deliver outcomes.
The role is based in Mackay and will have a requirement to dedicate two days per week to work in the Isaac Region as part of an overall, externally funded project to grow tourism across the whole Mackay Isaac (MI) Destination footprint.
This role is offered on a full-time or probationary part-time basis for the right candidate.
Key accountabilities
• Strengthen relationships with MIT members, local councils, government agencies and other stakeholders.
• Coordinate stakeholder engagement activities and ensure alignment with MIT’s strategic priorities.
• Support tourism operators through consultation, workshops, and communications.
• Assist in identifying and securing external funding and grant opportunities for MIT and also members.
• Support members on their journey to being export ready.
• Represent MIT at relevant industry forums and events.
• Identify tourism development opportunities aligned with the DMP.
• Collaborate with tourism operators to create and refine new visitor products and experiences.
• Contribute to regional product and experience development in line with market trends and visitor needs.
The Ideal Candidate
Ideal candidate will have established capabilities in marketing, tourism development, industry and community engagement as well as being highly organised and demonstrating high-level interpersonal skills.
Our organisation values integrity, collaboration and dependability, creativity and innovation, people and flexibility and agility. As a small member-focused team, we want to amplify the strengths in a modern collaborative, psychologically safe work culture. We also value great team performance as much as individual contribution and the ideal candidate will embrace and complement that culture.
If you think you can bring this to our Mackay Isaac regional tourism industry, please email or call Emmagen Mula, Manager Tourism Operations and Development on development@mackayregion.com or 0412 461 290 for any enquiries and/or arrange an initial discussion.