Motor Performance Assessing Advisor

Description:

Job No: 675743

Melbourne - Inner Suburbs & CBD

Permanent Full Time

Insurance

Pay Band 4

Join Shannons as a Motor Performance Assessing Advisor!
We're looking for a passionate professional to drive performance insights through quality audits and technical support. In this role, you'll champion operational excellence across assessing quality, cost, and timeliness, while delivering exceptional, personalised service to our Shannons customers. Be part of a team that’s committed to our MCC strategy—and helping customers get Back on the Road .

What you’ll do

• Operational Excellence: Support cost, quality, and timeliness targets by assisting Shannons Claims Managers and Assessors. Provide day-to-day operational support
• Compliance Monitoring: Conduct assessor audits and use systems to ensure process and quality compliance. Meet quality review targets
• Coaching & Development: Deliver 1:1 feedback, coach Assessors and leaders, and suggest improvements based on performance trends
• Customer Experience: Ensure smooth claim resolution tailored to Shannons customers’ needs and expectations
• Communication: Clearly and confidently share information across all stakeholder groups
• Conflict Resolution: Handle disputes professionally with a solution-focused approach
• Continuous Improvement: Identify and implement process or experience improvements specific to Shannons customers. Monitor and refine as needed
• Team Participation: Actively engage in team activities, feedback, and development planning
• Stakeholder Management: Build strong, trusted relationships internally and externally
• Risk Awareness: Proactively manage risk, report fraud, and follow all policies and standards

What you’ll bring

• Industry qualified expert e.g. Panel Beater, Spray Painter or Mechanic (mandatory)
• Business and/or industry related qualification (desired)
• Demonstrated expertise in vehicle loss adjusting and systems knowledge
• 3+ years quoting and estimating experience
• 3+ years of customer service management
• Demonstrate ability to successfully advise and mentor people

Advertised: 24 Apr 2025 AUS Eastern Standard Time
Applications close: 02 May 2025 AUS Eastern Standard Time

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