Client Portfolio Lead

Description:

Endava Sydney, New South Wales, Australia

Company Description

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters.

Job Description

Reporting directly to the APAC Managing Director, the Client Portfolio Lead is responsible for driving the growth of a business unit within a chosen industry vertical or cluster.

Leadership

• Lead the Client Partner team in their region to meet personal and regional targets.
• Develop Client Management talent within the region, guiding skill mastery and career progression with clear success plans for each direct report.
• Execute industry vision and strategy in partnership with regional management, ensuring alignment with Endava's core values and a focus on diversity.
• Ensure high-quality delivery of solutions to clients and build great client experiences within the industry and beyond.

Account Growth

• Manage the GIB client portfolio, driving growth, meeting targets, and achieving strategic objectives.
• Collaborate with the sales team to drive new business development within existing accounts, aligning pursuit teams for optimal performance.
• Foster local industry networks to solidify Endava's presence as a key regional player.
• Enhance personal expertise in regional market trends to become a regional industry SME.
• Engage and leverage the wider Endava capability to build credibility within clients and the region.
• Serve as an escalation point for all existing client issues, concerns, and opportunities.

Reporting

• Ensure data accuracy within systems and report diligently.
• Compile and present monthly regional reporting to the Global Client Director.
• Keep opportunity-level information up-to-date within systems.
• Ensure accurate forecasts, budgets, projections, and adjustments are provided as needed.
• Ensure all signed contracts within the region meet Endava’s risk, financial, and compliance criteria.
• Own and manage risks effectively at the team and client level.
• Ensure governance and business rules are adhered to with appropriate sign-offs.
• Manage budgets in line with agreed P&L.
• Ensure staff forecasting and recording systems are accurate and up-to-date.
• Ensure compliance with legal and regulatory environments.

Qualifications

• Proven track record in managing and growing client portfolios, achieving significant revenue growth.
• Extensive experience in developing and executing client strategies that drive business growth and enhance client satisfaction.
• Demonstrated success in managing account P&L and achieving financial targets.
• Experience in leading and mentoring high-performing teams.
• Strong background in client engagement and building senior-level client relationships.
• Proven ability to collaborate and influence across various levels of an organization.
• Experience in strategic initiatives and driving continuous improvement.

Additional Information

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance:
• Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
• Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance:
• Hybrid work and flexible working hours, employee assistance programme;
• Health:
• Global internal wellbeing programme, access to wellbeing apps;
• Community:
• Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

Our diversity makes us stronger - it drives meaningful change and enables us to build innovative technology solutions. We are committed to creating an inclusive community where all of us, regardless of background, identity, or personal characteristics, feels valued, respected, and free from discrimination. As an equal opportunity employer, we welcome applications from all individuals and base hiring decisions on merit, skills, qualifications, and potential.