Description:
Experienced Hire Customer Success Melbourne, Australia; Sydney, Australia
Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.
We are seeking a Principal Technical Consultant to join our Customer Success team.
In this role, you will be engaging with our customers post-sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation.
Your primary responsibility will be to lead projects and work throughout the entire project life-cycle to define, design, develop and implement custom software solutions using Appian’s low-code platform for our commercial clients.
This includes working within an agile environment to understand our client’s business processes and technical needs, launching new relational data models in production, developing APIs to integrate with multiple systems, partnering with Appian Architects and Technical Delivery Managers, and leading/mentoring consultants through fast-paced software implementations.
You will also collaborate with client’s technical teams and business users as needed throughout the entire software and development life cycle and drive adoption by empowering clients to become self-sufficient with building process applications on their own.
To be successful in this role, you need:
- Passion for mentoring/developing others and experience leading teams through post-sale software implementation.
- Ability to work with clients to define business processes and gather functional and technical system requirements.
- Excellent communication skills, passion for technology and continuous learning, and affinity for asking “why” and solving the right problems.
- History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints).
- Basic understanding of object-oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc).
- Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services; familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers is preferred.
- 8+ years of experience with hands-on software development or technical consulting.
- B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree.
- Willingness to travel; 20% to support customer engagement.
About Appian
Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com . [Nasdaq: APPN]
Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.
Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com . Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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