Description:
Are you our next rising star?
Continue to develop your career with us as a Gaming Operations Manager at The Star Gold Coast on a 6-month secondment.
Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.
As a Gaming Operations Manager , you will be central to executing departmental objectives, driving cultural transformation, and building team engagement. You will be responsible for overseeing the daily operations of our gaming floor, ensuring operational excellence, and driving customer satisfaction to new heights
This is a fantastic opportunity for a current team member with leadership experience to continue to learn and develop their career in a Gaming Operations Manager role for an initial six-month secondment.
A few of your responsibilities:
- Develop and implement business strategies to increase market share, revenue, and profit in premium gaming markets.
- Formulate plans to maximise revenue and minimise costs, meeting budget targets and driving growth.
- Manage labour costs and operating expenses, ensuring operational efficiency and profit objectives, including staffing level reviews and gaming mix management.
- Oversee team engagement, performance, and development, including coaching, mentoring, and handling team relations and disciplinary processes.
- Support team skill-building for career development and foster positive teamwork and engagement.
- Implement strategies to achieve guest engagement targets, enhance service quality, and build guest loyalty.
- Handle guest queries and gaming disputes in compliance with OLGR regulations, delivering exceptional service aligned with our values.
- Ensure Gaming Operations comply with all statutory requirements, company policies, and procedures, including Responsible Gambling and Responsible Service of Alcohol.
What are we looking for:
- Table Games and Electronic Gaming leadership experience with exposure as a Gaming Area Manager
- Demonstrated application of The Star’s PVP in all aspects of your role as a leader
- Proven stakeholder management capabilities
- Strong understanding of relevant statutory regulations and reporting requirements
- Exceptional interpersonal and communication skills
- Currently hold a KE (Key Employee) license
- Availability to work across a 24/7 roster
About you:
During this 6-month secondment, you’ll have the opportunity to develop your leadership experience while gaining invaluable Gaming Operational knowledge.
Your role will be pivotal in shaping the success of our Gaming Operations at The Star. Join us in making a difference.
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Continue to SHINE at The Star.
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