Description:
Your contribution as Director, Governance and Delivery Management Driving person-centred approaches to service access: You will have a commitment to embracing the humanity of stakeholders and colleagues, and driving person-centred approaches to achieving service access equity and outcomes, including through implementing and maintaining governance arrangements, leading delivery management, innovation and research, and supporting executive leaders to drive a positive and inclusive organisational culture.Monitoring the effectiveness of service responses: You will understand the factors that influence the division’s delivery of high quality disability services and programs, including the required governance structures, delivery management approaches, scope for innovation and research and systems supporting good decisions. You will understand the authorising environment.
Key Duties And Responsibilities
The Director, Governance and Delivery Management, key responsibilities are:
- Strategically leading a team by establishing an agreed program of work to oversight and report on delivery of the division's disability services functions and major delivery initiatives.
- Maintaining a Delivery Management Framework and an advanced understanding of program and project delivery methodology, with a view to leading and oversighting key initiatives that achieve government objectives and meet contemporary expectations of person-centred delivery and service access equity.
- Leading systems, processes and staff to support the discharge of executive accountabilities, including management of workflows, on-time responses to emerging issues, correspondence and Ministerial briefings, divisional communications and input to media responses, as well as.
- Leading research, use knowledge of current service performance and the lived experience of clients, in advising on policy and program positions, including the practical elements of implementing disability reform proposals.
- Leading programs of work that build the understanding and integration between the NDIS and health, education and other mainstream services, foundational supports and the department's direct service delivery to people with disability, to achieve efficiencies, address gaps and maximise client experience.
- Participating as a member of the DS division's Executive Leadership Team and supporting the operation and management of key divisional governance and advisory forums, including the Queensland Disability Advisory Council.
- Leading initiatives to research, examine and address key issues for people with disability.
- Working with peers in negotiating data and information provision to inform governance, program management and reporting. As well as to capture the level of data required to enable development of business cases and budget proposals.
- Providing divisional leadership on stakeholder management, including through engagement planning.
- Undertaking engagement, interactions with peak bodies, local leadership and clients, to help understand and analyse service data and to build evidence of performance.
- Identifying and spotlighting divisional disability service performance trends and emerging issues, including through developing high-quality reports to support governance and advisory forums.
- Ensuring reporting obligations are met with a proactive, organised and planned approach, including preparing for annual processes in advance, as well as the ongoing collection and analysis of performance information throughout the year.
- Contributing to building and maintaining the team's culture to support inclusive and respectful engagement with internal and external stakeholders.
- Plan, organise and manage the team's responsibilities, including fostering a professional environment to encourage commitment, ethical behaviour, skills development, professional growth and continuous improvement.
- Lead the mentoring and development of the division's Professional Pathways Program staff.
The position has human resource and financial delegations in accordance with departmental policy and procedures.
Applications will remain current for 12 months.
Occupational group Administration
28 Apr 2025;
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