Motel Manager/S

Description:

The New Crossing Place Motel and Apartments is Seymour’s premier accommodation venue featuring well-maintained guest rooms, a meeting room, pool and BBQ facilities.

Located less than a 10-minute drive from the Puckapunyal army base, this 26-key motel is conveniently located close to the Seymour Town Centre, Railway Station, and across the road from the Goulburn River, where there are beautiful walking tracks and great river access.

Positioned as the best in town, this 4-star motel has spacious and comfortable rooms and executive self-contained apartments catering to the regular weekday corporate guests. Excellent online ratings have also made it popular with tourists and travellers .

Why manage the New Crossing Place Motel and Apartments?

• Work alongside progressive new owners who are taking ownership of both the property and the lease

• Enjoy performance bonuses in addition to the other generous contract terms

• Receive ongoing support from the central office – ad-hoc, weekly and monthly calls as well as quarterly visits to provide support and advice

• There will also be future opportunities to move around to other properties within the group as our portfolio grows

• Live on-site in the large 3-bedroom manager's residence with lounge, kitchen, bathroom and private yard

About the role
This hands-on motel management position is pivotal in ensuring smooth daily operations, maximising Average Daily Rate (ADR) and occupancy levels, and maintaining compliance with all relevant laws and regulations. Working closely with the owners, you will play a major role in driving business success while delivering exceptional service to our guests.

Key Responsibilities

• Guest services and reception: Manage guest check-ins, inquiries, and bookings with professionalism and a warm welcome

• Revenue management: Monitor and adjust room rates in response to local events in liaison with the owners

• Administration: Respond to guest feedback, manage stock orders and inventory, and maintain operational records

• Property operations: Oversee housekeeping, ordering and stocktaking of all linen and towelling, basic room and property maintenance, pool care, and grounds upkeep

• Compliance and safety: Ensure adherence to Work Health & Safety (WHS), fire regulations, licensing, and essential service requirements

• Trade and contractor liaison: Organise and coordinate external maintenance services when needed
  

To be successful, you must have:

• Proven hands-on motel management experience (or similar accommodation industry experience)

• Strong interpersonal and communication skills with the ability to build rapport with a diverse range of guests and stakeholders

• Sound working knowledge of common computer tools such as PMS - Update247 & RMS Cloud, Microsoft Office, Xero (or similar accounting software), and a working knowledge of channel management would be highly regarded

• Experience working with online travel agencies (OTAs), including Booking.com and Expedia

• Ability to live onsite, work weekends and public holidays

• Victorian Responsible Person for Liquor License (no bar, only simple container-based alcohol sales from the fridge in reception)

• A current National Police Check (or willingness to obtain)

• Willingness to participate in an online quiz if shortlisted

  To apply, please contact Dianne Collie of motelsos.com in the first instance at ****@motelsos.com or telephone 0473 218 ***.

Please submit your application as soon as possible. Applications close at midnight on Friday, 16 May 2025, if the position is not filled before this date.