Rates Collection Officer

Description:

Rates Collection Officer
Financial Services
Permanent Full Time
LGO Level 4 $83,457
Maryborough
At Fraser Coast Regional Council our people are our most important asset and central to achieving our purpose of Building Better Communities Together.
What we are looking for:
Due to internal movements, we are looking for an experienced Collections Officer to join our Revenue and Rates team. You’ll play a critical role in supporting our Property and Rating policy and legislative compliance.
What your day will look like:
Contacting ratepayers with overdue rates
Assisting in the development of Council’s Debt Recovery Policy
Working closely with external agencies
Coordinating the processing of financial hardship applications
Providing an excellent level of customer service
Please click here to view a full position description.
What you’ll need for success:
You’ll have proven experience in a similar debt collection position, ideally with an understanding of local government legislation. Strong communication and engagement skills will set you up for success.
Strong organisational and planning skills
The ability to research and problem solve
A high level of computer literacy, able to pick up new systems
Benefits of Working with Council
Committed to providing quality services to our community, we strongly support an inclusive and values driven culture, recognising your individual skills, knowledge and talent. As part of this we have implemented our Leadership Development Program, Boss to Coach.
We also create innovative solutions to labour shortages through our TEMPO program which has been recognised by our HR peers nationally in 2022, as well as winning the LGMA 2023 Excellence in Innovation award. Click here to see our Employee Value Proposition.
What we Offer:
Learning and development opportunities
Flexible working arrangements
Up to 12% employer super contribution
17.5% leave loading
Study assistance program
Novated leasing
24/7 access to Employee Assistance Program
Paid maternity and paternity leave
Paid Emergency Services leave
Apply now:
Applications close 11pm on Monday 6th January 2024
A cover letter outlining your suitability for the role, and a current resume is required.
For further details please contact Jessica Morgan, Acting Manager Revenue and Property Rating, on jessica.morgan@frasercoast.qld.gov.au
Please note: we have a shutdown period over Christmas and New Years, applications will not be reviewed during this time. We appreciate your patience.