Traffic Net Support Officer

Description:

At the Department for Infrastructure and Transport, we are connecting South Australia to keep our State moving. We are responsible for delivering a multi-billion-dollar pipeline of transformative transport and social infrastructure projects, operating and maintaining thousands of kilometres of roads and managing our city’s public transport network.

Our work encompasses every part of our State; from our cities to our regions, connecting and strengthening community. We value diversity and inclusion and foster an environment of collaboration, flexibility, and support for our staff.

The Opportunity
The Network Management Services Directorate sits within the Road and Marine Services Division and provides an end-to-end traffic management service and control centre to optimise the effectiveness of our road network.

The Traffic Net Support Officer provides a key support service that helps maintain the operation of the Traffic Management Centre and Intelligent Transport Systems (ITS) in support and/or achievement of the sections objectives.

The Traffic Net Support Officer is responsible for providing technical support, systems administration, fault finding/trouble shooting and technical advice in the areas of computer networks and server/client systems.

The role is expected to play a proactive part in all ITS pillars including managing asset control, information technology security, change management, incident reporting, network availability, and server capacity monitoring.

About You
The ideal candidate will demonstrate strong capabilities in managing customer enquiries by leveraging comprehensive knowledge of relevant government programs, policies, legislation, and regulations. Do you possess well-developed communication skills, enabling effective liaison with staff, service providers, and customers, while also resolving conflicts and contributing to positive negotiations.

With the ability to work under limited direction, you need to have experience coordinating and implementing a wide range of complex functions across programs, projects, systems, and services. Do you have proven expertise in supporting the delivery of assigned functions, ensuring alignment with the broader objectives and legislative framework of the Agency.

If this sounds like you and you are ready to take on this opportunity and contribute to the success of our agency, then we invite you to apply for this position.

Qualifications
A tertiary qualification in any related discipline would be highly regarded but is not essential.

Special Conditions
Prior to employment with the Department the successful candidate will be required to provide:

• A National Police Check (NPC) which must be renewed every three years.
• A Department for Human Services (DHS) Working with Children Check (WWCC) which is required to be renewed every five years before expiry.

Work outside of normal hours will be required as the role requires being on call for response to emergencies for two (2) week durations in a rostered rotation with other employees, spread at equal intervals. While on call the appointee must be immediately contactable 24 hours / day, fit to drive and be available to respond to emergency notifications and/or report to the Traffic Management Centre on receipt of a call or page.

Some intra/interstate travel may be required, involving overnight absences when required.

A current driver’s license is required.

Tenure of Vacancy
Temporary appointment up to 12 months.

Remuneration
ASO4 - $76,561 to $80,256 pa + superannuation.

Enquiries
Byron Moult-Smith
Team Leader Traffic Net
Telephone: (08) 7133 3503
Email: Byron.Moult-Smith@sa.gov.au

Application Instructions
Applications can be submitted online by clicking the 'Apply' button.

Applicants are required to submit a CV and a cover letter of no more than 2 pages addressing the selection criteria in the attached role statement.

Our Commitment
The Department for Infrastructure and Transport is an Equal Opportunity Employer and is committed to building a diverse and inclusive culture across the department, planning for and promoting diversity and culturally safe workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities and other diversity groups. The Department recognises the benefits that such an approach brings for our staff and customers in delivering the future of South Australia.

As a WE’RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our department, and all its spaces as safe places for everybody.

Role Statement - Traffic Net Support Officer (ASO4)

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.