Description:
Manager Student Administration
- Lead efficient, student-focused administration from enrolment to graduation
- Drive operational excellence across key student services
- Full time, Fixed-Term role until end of July 2025 based in Hobart
About the opportunity
The Manager Student Administration is a member of the Student Services leadership team. The role is responsible for the effective operation of student administration to support the activities of our students. This includes services such as graduations, exams, results, progressions and scheduling. The role collaborates across the University, requiring strong relationships with other areas to ensure integrated service delivery that supports student success.
What you’ll do:
- Manage administration resources to improve the efficiency, consistency, connectedness of processes and the overall student experience.
- Develop and maintain positive and productive relationships across the University to understand current and emerging needs in student administration, acting as the key conduit between stakeholders.
- Lead the performance, quality and design of student administration services in close collaboration with systems teams to ensure efficient service delivery and policy adherence.
- Proactively facilitate cross-discipline working groups with a focus on student outcomes and service improvement.
- Identify, implement and review projects that improve student administration processes, aligning with university initiatives while ensuring operational requirements are met.
What we’re looking for:
- A degree-level qualification or an equivalent combination of relevant skills, training and experience in customer support or project management in a complex organisation, preferably higher education.
- Ability to manage change and drive continuous improvement in customer-facing services.
- Proven experience in planning and managing operations in a complex system environment.
- Demonstrated initiative and problem-solving ability with the capacity to meet deadlines in a dynamic environment.
- Demonstrated experience leading high-performing teams and cultivating a collaborative, student-focused culture.
Salary details
Appointment to this role will be at HEO 9 and will have a total remuneration package of up to $155,332 comprising base salary within the range of $125,959 to $132,762 plus 17% superannuation.
How to Apply
- This vacancy is being advertised internally only in the first instance to current staff.
- In submitting your application, you acknowledge you have/intend to discuss your interest in this vacancy with your current manager and understand they may need to be contacted confidentially by the hiring manager as part of the assessment of your application.
- To apply online, please provide your CV and 1 page cover letter outlining your interest in the role, skills, capabilities and experience. You do not need to separately address the success criteria.
- For further information about this position, please contact Nathalie Henning, Nathalie.Henning@utas.edu.au or 03 6226 8351.
- Please visit https://www.utas.edu.au/jobs/applying for our guide to applying and details on the recruitment process.
- Please refer to the attached Position Description Below for full details.
Position Description - 501051 - Manager Student Administration.pdf
Applications close Sunday, 4 May 2025, 11.55pm
To be eligible for this position, you are required to have Australian citizenship, permanent residence or a current valid visa that allows you to fulfil the requirements of this role.