Presales Consultant - Revenues & Benefits

Description:

Job Description:

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we're passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Why you'll love this opportunity as a Presales Consultant at Civica

We are hiring an experienced Presales Consultant to lead the positioning of Civica's Revenues and Benefits solutions for local government clients. You will serve as a subject matter expert, working closely with sales and technical teams to understand customer needs, deliver tailored demonstrations, and highlight how our solutions address sector-specific challenges and regulatory requirements. Your role will involve engaging directly with Revenues and Benefits departments, supporting proposal activities, and ensuring our offerings align with both business and technical goals.

Requirements:

Technical Consultation & Requirements Gathering

• Engage in consultative discussions to understand customer requirements, offering solutions and configurations that address operational and compliance-related needs.

• Conduct discovery sessions to gather technical and functional requirements, ensuring proposed solutions are a precise fit.

Tailored Product Demonstrations

• Deliver engaging, specialised product demonstrations focused on the Revenues and Benefits functions, addressing customer-specific pain points identified during discovery.

Response Management

• Provide specialised input for bid and proposal responses related to functionality, ensuring the solution capabilities are clearly articulated.

Stakeholder Engagement & Relationship Building

• Build trusted relationships with Revenues and Benefits stakeholders, including technical and operational leads, to gain insight into challenges and trends within revenues and benefits.

• Act as a liaison between customers and our internal teams, ensuring that solution designs align with customer requirements.

Solution Design for Revenues and Benefit Needs

• Work closely with the product and technical teams to define customer solutions and integrations.

• Stay current on regulatory and policy changes impacting local government revenues and benefits, ensuring our solutions remain compliant and responsive to evolving requirements.

Market & Competitor Analysis

• Conduct targeted market research to stay informed about trends, challenges, and competitors in the Revs and Bens domain within local government.

• Provide insights to support the sales and product teams in refining our Revenues and Benefits offerings and identifying opportunities for differentiation.

Background and Expertise:

• At least 3 years of experience in presales, solution consulting, or technical sales within the software industry, particularly focusing on Revenues and Benefits.
• Sector Expertise: A solid grasp of Revenues and Benefits operations, along with the distinct challenges and regulatory landscape of the sector.
• Public Sector Connections: A well-established network within local government Revenues and Benefits departments, and an understanding of procurement frameworks like G-Cloud and CCS.
• Project Participation: Proven experience in aiding project implementation within local government Revenues and Benefits departments.
• Innovative Problem Solver: A resourceful, proactive, and solutions-driven mindset to address the needs of Revenues and Benefits customers.

Benefits:

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Civica