Description:
If you have strong administration skills and an eye for detail, this role may be the perfect role for you!
About the Role
Based in our Adelaide CBD office, this role will be responsible for proving post placement support and administrating payments to employers on behalf of Workskil Australia and reviewing eligibility requirements based on funding Deeds and guidelines.
This position is being offered on a full time, ongoing basis.
You’ll also experience the work/life balance that comes with working a 9-day fortnight, with a dedicated and fixed day off every second week. You will still receive the remuneration of a full time employee in addition to the ability to salary sacrifice. This challenging role will be a well sought after opportunity so we encourage you to submit your application at your earliest convenience.
About You
To be successful in this role, you'll be able to:
- Ensure all contractual requirements are met and timely recording of case notes and reporting of agreements and payments;
- Demonstrate experience in providing exceptional customer service;
- Demonstrate experience in understanding and working to complex administrative procedures and contractual guidelines;
- Demonstrate experience working to targets and KPIs;
- Demonstrate strong written communication skills;
- Demonstrate excellent administration skills and high attention to detail;
- Prove your ability to learn and navigate multiple systems;
- Demonstrate an ability to work in a fast-paced environment with the skill to multi-task across various systems and screens whilst maintaining telephone contact; and
- Be available to work a rotating roster that is across the span of hours 8am-7:30pm, Monday to Friday.
You will also be required to:
- Have experience in Employment Services or related industry;
- Have experience in a contact centre environment (desirable); and
- Have a minimum Certificate IV in Employment Services or Career Development.
Remuneration
A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.
About Us
Workskil Australia is a national not-for-profit and charitable organisation, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.
We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.
To learn more about our organisation, please visit www.workskil.com.au
About your Application
For your application, please include both a cover letter and resume. Your letter should set out why you are the appropriate candidate for the role. For ease of upload, we encourage you to combine these into one file as a pdf or word document. Incomplete applications will not be considered. Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance and other checks that may be a requirement of the position. To learn more about working at Workskil Australia head to https://www.workskil.com.au/about-us/work-with-us/
We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open so encourage you to submit your application at your earliest opportunity.
Workskil Australia is an inclusive, equal opportunity employer and we particularly welcome applications from Aboriginal and Torres Strait Islander people, applicants from culturally and linguistically diverse backgrounds and applicants who have a disability. We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.